Paragon Clinical Support Analyst - AMS - Engineering & Systems Design job
McKesson Technology Services - Charlotte, NC

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This is a REMOTE position and can be worked anywhere in the United States Current Need We are seeking an individual with healthcare application experience that possesses proficiency with multiple Paragon clinical modules to join the Application Management Services (AMS) team as a Support Analyst This individual will be responsible for providing day to day support and maintenance of Paragon modules and assisting customer end users with application issues This role functions at the level of an onsite application analyst would but works remotely fulfilling the role for multiple customers ( Application Management Services is a team within the Managed Services organization which remotely provides assistance to our customers for the support and maintenance of their McKesson applications during day to day operations) Duties include but are not limited to Address incoming support tickets from customers to maintain established service levels Analyze problems with software applications to identify problem area(s) and provide corrective action Troubleshoot and resolve application issues with all supported Paragon modules Properly document all customer interactions and troubleshooting actions into the issue tracking system Manage open calls to ensure appropriate resolution time Consult with Customer Support Specialists to develop resolutions to software and hardware problems as needed Proactively identify trends at customer sites with respect to hardware and software that can lead to problems Practice professional telephone etiquette Provide a high level of customer satisfaction Demonstrate the ICARE shared principles that are utilized throughout all levels of the organization Integrity CustomerFirst Accountability Respect and Excellence This is a nonexempt position that will remotely support multiple customers from Monday through Friday in addition to rotating after hour’s oncall responsibility Minimum Requirements Minimum 6 years experience in healthcare information technology with at least the last 2 years working with Paragon clinical modules Proficiency with multiple Paragon clinical modules Additional Knowledge Skills The ideal candidate will have worked at 2nd tier support understanding both application and technical aspects of the products As a remote employee this role requires a high level of independence self direction critical thinking and problem resolution skills as well as ability to prioritize multiple conflicting urgent issues and utilizing excellent time management skill Education BS degree or equivalent experience Physical Requirements General Home Office Demands Benefits Company Statement We believe you should be rewarded for the important work you do For that reason youll receive a competitive compensation and benefits package when you join our team It starts with you Thats a simple sentence but it says a lot It reminds each one of us that what we do matters Every single McKesson employee contributes to our mission whatever your title whatever your role you act as a catalyst in a chain of events that helps millions of people all over the globe By connecting and improving the business of healthcare were helping to ensure that millions of patients get the treatment they need And by choosing a career with McKesson Provider Technologies youll join a team of passionate people working together to improve lives and advance healthcare At McKesson we believe we can empower healthcare And it all starts with you As an equal opportunity employer McKesson Corporation unites the talents and contributions of all to advance the power of healthcare Learn more about our opportunities at mckessoncomcareers Agency Statement No agencies please The material contained herein is provided for informational purpose only All open jobs offered by McKesson Corp on this recruitment system are subject to specific job skill requirements The job skill requirements qualifications and preferred experience are determined by a subsidiary office or department within the company which is offering the position and all positions are subject to local prevailing employment laws and restrictions This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance The materials on this site are provided without warranties of any kind either expressed or implied including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links While McKesson Corp attempts to update this site on a timely basis the information is effective only as of the time and date of posting By providing your application to McKesson Corp you hereby consent to McKesson Corp obtaining personal information regarding you that is related to the position applied for You also consent to McKesson Corp transferring your application details to our recruitment partners for their review and assistance You also consent to McKesson Corp keeping your application on file for 6 years McKesson Corp is an equal opportunity employer The information on this site is for information purpose only and is not intended to be relied upon with legal consequence