Parent Advocate II - Bowden Head Start
Insperity - San Antonio, TX

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Family Service Association

Achievement Focus:
Sets and achieves challenging goals. Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Takes calculated risks to accomplish goals.

Adapts to changes in the work environment. Manages competing demands. Accepts criticism and feedback. Changes approach or method to best fit the situation.

Customer Service:
Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Essential Functions

Adhere to agency and contractual requirements pertaining to service recipient contact, family partnership agreements, family wellness plans, support families' efforts to reach their goals, evaluation of progress, service documentation and timely completion of all case requirements. Provide assistance/guidance to other Parent Advocates as assigned. Offer parents opportunities to be involved in group activities, including parent advisory groups, policy groups and educational activities based on interest and need. Provide families with high needs (i.e.; children with disabilities, domestic violence) with appropriate community resources and linkages and assist families in crisis. Accompany teachers on two home visits per child per program year. Provide opportunities for children and families to participate in family literacy services and support families in identifying and accessing community resources. Establish mutually respectful partnerships with families to enhance the quality of their lives and their communities. Carry out appropriate agency procedures to obtain consent, explain rights, and maintain record security to ensure that clients' rights are protected. Consult with supervisor to ensure that services are delivered in accordance with agency certification and procedural requirements including Head Start performance standards and guidelines. Provide parent involvement and educational activities that meet the on-going and expressed needs of parents. Assist in recruiting, interviewing, training, and placing parent volunteers in Head Start programs and support parents as visitors, observers and participants in group activities with their children. Provide opportunities to include parents in the development of the programs curriculum. Collaborate with the City and other Head Start providers to provide opportunities for enhancement, participation, discussion, and education matters relevant to their needs and interests as listed in the Head Start Performance standards, including child growth and development, parenting skills, child abuse prevention, guidance and discipline, medical, dental, nutritional and mental health, disabilities, family literacy, and community advocacy. Involve parents in the transition from home or other childcare settings to the Head Start Program and support successful Kindergarten transitions for enrolled Head Start children and families. Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community. Attend agency, program and staff trainings and meetings as required. Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions. Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment. Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency's "team" philosophy. Education/Training and Experience

Associates, Bachelors or advanced degree in a Social Service related field, or has a Family Service worker credential preferred. High School diploma or GED equivalent and experience in delivering social services to vulnerable families, or enrolled in college, required. A parent of a current or former participant in a Head Start program, preferred. Preferred: Current Pediatric CPR and First Aid Certification. Knowledge and Skills

Understands cultural differences and is sensitive to the implications of culture for service delivery. Able to utilize various learning techniques in the successful delivery of Family and Community Support Services. Bilingual (English/Spanish) desirable. REQUIRED CERTIFICATES AND LICENSES:

State of Texas vehicle operator's license and proof of liability insurance

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