This position is responsible for the provision of customer service and monitoring in support of the operation of the city’s off-street parking facilities.
Essential Job Functions:
Collects revenue from daily and monthly customers; posts monthly payments to electronic and hard copy files; balances daily work; prepares garage deposit at the end of shift.
Maintains cash funds; visits bank for change.
Answers telephone; assists customers with questions and directions.
Assists Vehicle Maintenance in the issuance of loaner vehicles, signs keys in and out as assigned.
Assists customers and receives dock fees for boats docked on River Street.
Issues and/or delivers parking stamps for the Ride, Park and Shop program.
Conducts hourly rounds in city parking structures; checks stairwells and garage perimeter; maintains an activity log during rounds; observes and monitors video recorders.
Operates cash register, portable radio, various office equipment, and motorized vehicles.
Performs minor repairs to gate equipment; resets gate arm; replaces gate arm; replaces tickets in ticket machine.
Picks up bank deposits, collects leave sheets, overtime sheets and time cards.
Opens and closes garages at appropriate times.
Writes parking tickets in garage and lot areas.
Assists with carriage spill cleanup, contacts carriage companies and records all required information.
Distributes office and maintenance supplies, garage payments, and payroll to other personnel as assigned.
Assists in training new personnel as assigned.
Performs other related duties as assigned.
High school diploma or GED; with one year of cashier, customer service, public relations, or monitoring experience; or an equivalent combination of education and experience. Vision must be correctable to 20/20 in each eye with normal color vision and candidate must possess a valid driver's license.
Knowledge of department policies and procedures.
Knowledge of basic accounting and department cash handling policies.
Knowledge of the principles and practices of customer service.
Skill in the repair and maintenance of gate equipment.
Skill in interpersonal relations.
Skill in oral communication.