Job ID #: 23386
Company : Expedia Local Expert
Location : USA - FL - Orlando
Functional Area : Hotel/Hospitality
Employment Type : Part-Time Agent
Education Required : Not Indicated
Experience Required : 1-2 Years
Relocation Provided : No
Expedia Local Expert (ELE) offers face-to-face personalized recommendations and assistance in booking events, activities, tours, attractions and other services that travelers seek in their destinations. ELE focuses on providing exceptional service to our guests, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. ELE professionals are passionate and knowledgeable about their markets. With access to a rich portfolio of thousands of tours and adventures, ELE operates concierge and activity desks in nearly 100 hotels and other retail locations across Hawaii; in Las Vegas, Nevada; Orlando, Florida, San Diego and San Francisco, California; and in the major resorts of Mexico.
The Concierge is responsible for assessing customer needs and selling attractions and activity tickets that ensure a memorable vacation experience. Qualified candidates bring proven sales and high-touch customer service skills to the team. The Concierge is knowledgeable about the local area and is the expert on the attractions, tours and activities that we sell. As a member of the team they uphold the Expedia Local Expert™ promise to “delight every guest by sharing my passion and local knowledge to arrange memorable experiences”.
Provide each guest with a professional and courteous greeting and outstanding guest service
Build rapport with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
Meet or exceed established sales targets in a commissioned environment
Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to maximize the their experience
Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
Show proven ability to sell in person and on the phone
Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
Fully available on weekends and flexible for some weekday shifts
2+ years of sales experience in a performance driven environment
Exceptional guest service skills
Ability to adapt to and support change within the business
Ability to overcome objections and offer alternate solutions
Timeliness and a professional appearance
Knowledge of the local area and attractions
Excellent written and verbal communication skills a must (fluent English required, bilingual a plus)
Strong listening skills to be able to identify customer needs
Self motivated with the ability to work independently in a sales driven environment
Knowledge of travel and/or ticket industry and concierge experience a plus
Ability to occasionally lift up to 25 pounds and to stand for long periods of time
Proven ability to juggle multiple duties and prioritize
Flexible with scheduling and able to work all days, all shifts at all locations as the business dictates
Please indicate your availability when submitting your resume and/or application.
Expedia, an equal opportunity employer, offers an exciting opportunity for qualified career-motivated professionals. We provide competitive compensation and the chance to work with talented people in a winning, successful, and pleasant environment.
***This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. ***
Expedia - 13 months ago
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