Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store.
The finance rep position is a predominantly a task oriented/driven position and requires a high level of effective time management skills, organization, ability to multi-task, a professional level of communication to your peers and management, and the ability to work in a fast paced team environment. In this position, you will answer complex questions and use analytical abilities to resolve more difficult accounting/finance problems for customers.
In addition, you will audit, analyze, and calculate compensation for employees and agents, perform general accounting support duties and necessary reconciliation, and handle inquiries relative to commissions.
May sell all products and services offered by the company.
The functions listed below are representative of duties performed by this job title.
Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Audit, analysis and calculation of financial data.
Billing systems, cash account, GL Account reconciliation and reporting (and other recons as required).
Run and audit reports and process bill payment for payment due to internal and external agents.
Maintain and generate reports from various systems, use assorted software, creating spreadsheets, charts and graphs.
Assist in testing company operating systems for new or existing functionality.
Active problem solving and timely resolution of customer issues.
Strong working knowledge of computer systems and software (Excel) and computerized billing.
Familiar with accounting and journal entry procedures.
Must be flexible and effective in the face of high volume/stressful customer contacts.
Strong analytical/logical thinker.
Strong customer service skills.
Thorough research skills.
Customer Experience with Internal and External Customers
Deliver AT&T’s “Our Retail Promise”:
Share best practices on a regular basis
Attend training/educational sessions
Employee Knowledge and Development
Understand back office processes, procedures and policies
Maintain knowledge of
updates/changes to operational policies and procedures
Collaborate with peers to ensure best practices are shared and implemented
Store Operations (*may or may not be required in all locations)
Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
Perform operational tasks to maintain audit-ready status in store at all times
Prepare bank deposits
Balance cash drawer
Maintain files necessary for record keeping and tracking all of the departmental information.
Process and prepare paperwork for recordkeeping and report generation
Assist with store merchandising
Perform other duties as assigned by management.
Perform the following with reasonable accommodation:
Work flexible hours (including evenings, weekends and holidays). Occasional overtime may be required.
Stand for long periods of time
Ability to lift up to 25 pounds
Operate a personal computer, wireless equipment, copier and fax
Work in other locations as the needs of the business dictate what may be required
May be required to wear a uniform or company apparel as designated by management
May require valid state driver’s license and satisfactory driving record.
1+ years of relevant work experience
Telecommunications industry knowledge
Excellent interpersonal, verbal and written communication skills, and attention to detail
Strong working knowledge of computer systems/software and computerized billing
Strong customer service skills
Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
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