JOB SUMMARY: Staff in this position sell Aquarium and IMAX tickets, follow cashiering procedures under the leadership of the Lead Cashiers and perform theatre host duties in the IMAX Theatre under the leadership of Theatre Leads. This positions is Part Time Regular, working around 14 hours per week. Schedule will be Saturdays plus one weekday, either Tuesday or Thursday. Hours will be during the day (10:30am-4:30pm or 10:30am-3:30pm) on weekdays and afternoons on Saturday.RESPONSIBILITIES Provides first-class customer service.
Demonstrates consistently high standards of interaction with visitors and fellow staff members. Provides information about and sells tickets for the Aquarium, IMAX, and boat programs, including reserved tickets. Performs host duties of taking tickets, cleaning 3D glasses, bussing the theatre and cleaning rest rooms. Up-sells to combo tickets.
Performs and reconciles daily deposits. Knows all discounts, coupons and promotions that pertain to the ticketing function. Reacts calmly and pleasantly in stressful situations. Functions as a line facilitator, directing and assisting visitors as they enter the ticketing queues.
Performs other position-related duties, as assigned. Strict adherence to performance, dress code and punctuality standards required.. EDUCATION: Minimum Training and Experience High school diploma or equivalent and 6 months of job-related experience preferred. SKILLS AND ABILITIES: Cashier skills and experience.
Computer experience. Customer service experience in a fast paced, high volume environment. Strong communication skills. Punctuality.
New England Aquarium is an equal opportunity/affirmative action employer committed to diversity in the workplace.