Part-Time Customer Service Representative, Evening Shift Job
ecolab - Eagan, MN

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Job Title: Part-Time Customer Service Representative, Evening Shift
Functional Area: Customer Service
Division: Shared Services
Location: Minnesota-Eagan
Country: United States
Employment Status: Part Time

Job Description:
As an Ecolab Customer Service Representative you will join an elite call center at our campus in Eagan, MN, that provides professional support to our customers and sales and field associates. Your mission will be to provide excellent customer service assistance in a fast-paced environment. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

Ecolab is a worldwide leader in the cleaning and sanitation industry that is committed to sustainability. We value diversity and, at Ecolab, our employees are number one! Ecolab is recognized as being among the 100 most ethical companies for the past five years. Join us as a Part-Time Customer Service Representative (Evening Shift) at Ecolab’s campus in Eagan, MN.

The pay rate for this position is $13.00 per hour.

Must be able to attend all 6 weeks of training, Monday through Friday 8:00 AM - 4:15 PM

Following the completion of training:
  • Must be able to work a 30-hour schedule
  • Must be able to work between the hours of 2:00 PM - 10:00 PM Monday through Friday
  • Must be willing/able to work a part-time schedule that may change week to week based on business needs
Main Responsibilities
  • Achieves individual goals for monthly call quality, daily attendance and punctuality and daily and monthly statistical objectives utilizing good time management skills
  • Responds daily to 80+ nation-wide Ecolab customer and field and sales associate calls in an inbound call center
  • Serves as a communication liaison entering customer messages for field and sales associates on behalf of Ecolab customers.
  • Accurately and efficiently enters customer and field and sales associate orders.
  • Responds to customer and field and sales associate Credit related inquiries.
  • Enters product returns, order traces and temporary field and sales associate coverage.
Basic Qualifications
  • A high school diploma or equivalent
  • Must be able to attend all 6 weeks of training, Monday through Friday 8:00 AM - 4:15 PM
  • Must be able to work between the hours of 2:00 PM - 10:00 PM Monday through Friday (30 total hours per week)
  • Must be willing/able to work a part-time schedule that may change week to week based on business needs
  • 1+ year customer service experience in retail, restaurant, call center or professional business environment
  • Ability to accurately type a minimum of 25 words per minute
  • Immigration sponsorship not available for this role
Preferred Qualifications:
  • Bachelors degree completed or in process
  • Ability to interact professionally with others, work independently and display excellent verbal and written skills in a fast-paced environment
  • Demonstrated ability to meet daily and monthly objectives
  • Highly dependable
  • Fluent in both Spanish and English
AutoReqId : 28948BR

About this company
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A trusted partner at more than one million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies...