Part-Time Police Dispatcher
City of Redlands, CA - Redlands, CA

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Under Immediate supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.
This position will be designated as part-time on call.

Examples of Duties:
  • Receives requests for police, fire, or other emergency services over the phone;
  • Answer 911, alternate emergency, and business calls;
  • Screens incoming calls to determine necessity, priority, and type of response required;
  • Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
  • Dispatches units in response to calls for service;
  • Monitors all activities on the radio keeping constant communications with personnel in the field;
  • Relays information and instructions to field personnel;
  • Enters, updates, and retrieves information from the computer and teletype networks;
  • Provides general information to the public;
  • Refers calls to appropriate agencies;
  • Calms angered, distraught, or frightened callers;
  • Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
  • Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
  • Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver’s license status;
  • Contacts other agencies and check for warrants on subjects;
  • Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
  • Monitors, surveillance cameras, and other miscellaneous equipment;
  • Calls emergency service personnel;
  • Occasionally dispatches for Animal Control;
  • Makes recordings of telephone calls and radio transmissions when ordered; and
  • Acts as matron as necessary.


  • One year of experience in emergency services dispatching is highly desirable.
  • Equivalent to a high school diploma supplemented by specialized training in emergency management and telecommunications operations .
Licenses and Certificates:
  • Possession of appropriate P.O.S.T. Dispatcher/Telecommunications certifica­tion
  • . Possess and maintain of an appropriate, valid driver’s license.
  • Must be able to type 30wpm.
    • A Certified typing certificate that is less than one year old showing ability to type at least 30 wpm must be attached to the application. Internet certificates are not acceptable.
    Essential functions and duties require the following physical abilities and work environment:
    • Ability to work in a standard office environment; A bility to sit for long periods of time;a bility to work in an enclosed environment with limited mobility; ability to travel to different sites and locations; ability to sit, stand, walk, kneel, stoop, crawl, twist and climb; lift, drag and push files, reports, or other materials weighing up to 25 pounds is also required; availability for shift work.
Special Requirements: