Under Immediate supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.
This position will be designated as part-time on call.
Examples of Duties:
- Receives requests for police, fire, or other emergency services over the phone;
- Answer 911, alternate emergency, and business calls;
- Screens incoming calls to determine necessity, priority, and type of response required;
- Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
- Dispatches units in response to calls for service;
- Monitors all activities on the radio keeping constant communications with personnel in the field;
- Relays information and instructions to field personnel;
- Enters, updates, and retrieves information from the computer and teletype networks;
- Provides general information to the public;
- Refers calls to appropriate agencies;
- Calms angered, distraught, or frightened callers;
- Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
- Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
- Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver’s license status;
- Contacts other agencies and check for warrants on subjects;
- Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
- Monitors, surveillance cameras, and other miscellaneous equipment;
- Calls emergency service personnel;
- Occasionally dispatches for Animal Control;
- Makes recordings of telephone calls and radio transmissions when ordered; and
- Acts as matron as necessary.
- One year of experience in emergency services dispatching is highly desirable.
Licenses and Certificates:
- Equivalent to a high school diploma supplemented by specialized training in emergency management and telecommunications operations .
- Possession of appropriate P.O.S.T. Dispatcher/Telecommunications certification
Possess and maintain of an appropriate, valid driver’s license.
- Must be able to type 30wpm.
Essential functions and duties require the following physical abilities and work environment:
- A Certified typing certificate that is less than one year old showing ability to type at least 30 wpm must be attached to the application. Internet certificates are not acceptable.
- Ability to work in a standard office environment; A bility to sit for long periods of time;a bility to work in an enclosed environment with limited mobility; ability to travel to different sites and locations; ability to sit, stand, walk, kneel, stoop, crawl, twist and climb; lift, drag and push files, reports, or other materials weighing up to 25 pounds is also required; availability for shift work.
City of Redlands, CA - 30+ days ago