Job Purpose and Scope:
To attract new customers, to serve existing customers both in person and by telephone; to provide the kind of service which would make people want to do business with Bank of the Ozarks.
Essential Job Functions:
Open checking accounts, savings accounts, certificates of deposit, and IRAs.
Order checks and deposit tickets.
Sell bank products and services.
Make referrals to the Mortgage and Trust Divisions and Investment Professionals, Inc.
Respond to and follow-up with customer inquiries, complaints, and problems.
Type and mail new customer letters.
Approve checks/deposits up to the limit set by bank policy and the manager.
Ensure branch facility is opened and closed according to proper procedures as assigned or needed.
Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of past due safe deposits.
Handle branch security issues in absence of manager.
Arrive at work promptly as scheduled, following written security procedures.
Provide assistance to customers in lobby, drive-through, and over the telephone.
Accurate utilization of the teller system and computer system.
Preparation of Cashier’s Checks and Traveler’s Checks, Gift Cards and daily reconciliation of such items.
Regular use of fax, copier, check protector, and currency counter.
Daily balancing of ATM.
With a high level of accuracy, reconcile teller cash drawer each day of use.
Work closely with support personnel in researching customer requests.
Adhere to written bank policies and procedures as directed.
Maintain good punctuality and attendance to work.
Process loose coin through automatic coin machine
Strap and bundle currency to be sold to the Federal Reserve Bank
Have working knowledge of Word and Excel in order to compile reports
Familiarity with consumer lending application process
Knowledge, Skills & Abilities:
Excellent computer skills
Good math skills
Ability to use a 10-key calculator
Ability to work without close supervision
Ability to provide excellent customer service
Excellent communication skills
Work well under pressure and with deadlines
Ability to adapt well to change and adjust appropriately
Responds promptly to customer needs
Demonstrate accuracy, thoroughness, and attention to detail
Knowledge of bank policies and procedures
Exhibit sound and accurate judgment
Manage competing demands
Object to approach or method to best fit the situation
Observes safety and security procedures
Equipment Used in Job Performance/Working Environment:
Automatic Teller Machine
2 wheel-4 wheel cart
Major Job Demands (Physical/Mental):
Lifting/carrying bags of coin weighing up to 50 pounds
Knowing and following bank policies and procedures
Exceeding the expected level of customer service
Adapting to customer requests and demands and responding professionally to even the most disgruntled customer
Minimum six (6) months cash handling experience
Minimum six (6) months customer service experience
Ability to operate a 10-key calculator
High school diploma or equivalent
Bank of the Ozarks - 10 months ago