Under general supervision, and in accordance with established policies and procedures, performs a broad variety of Teller functions: accepts checks and cash for deposit, cashes checks, sells money orders, travelers checks, cashier checks, etc. Provides efficient, accurate and timely services to members.
ESSENTIAL FUNCTIONS (E) Essential or (N) Nonessential
50% Receives and processes member financial transactions, including deposits, withdrawals,
and loan payments; transfers amounts from member accounts as directed. Sells money
orders, cashier checks, traveler's checks, and amusement park tickets. Accepts U. S.
Savings Bonds for paying. Verifies endorsement, validity, account balances ownership
and signature. (E)
20% Provides routine information in person concerning Credit Union services or policy. (E)
15% Attains and maintains knowledge of all Credit Union services to support cross-selling to all members. (E)
5% Pays credit card cash advance after verifying funds available and card ownership. (E)
5% Contributes to the overall security of the Credit Union by knowing and following security procedures. (E)
5% Performs other duties and responsibilities as required or assigned and assists others to complete tasks and work assignments. (N)
To provide accurate and timely transitions for members and to adhere to accuracy levels as set forth by the Credit Union.
To maintain cash drawer with security and accuracy. Cash outages should not exceed standards set forth by the Credit Union.
Maintain sufficient cash to support estimated activity.
Maintain error rates within levels set forth by the Credit Union.
In an atmosphere of trust provide professional, prompt, efficient, courteous and accurate support to the members and branch office in processing of member deposit and loan accounts; work together as a team with a common goal of excellent service. Provide timely, respectful, courteous, and accurate service to internal members at service levels set by Credit Union.
Develop and improve knowledge and skills in the area of teller operations and maintain a working knowledge of the Credit Union's teller operation standards with test results of 85% or higher.
Follows all Credit Union policies and guidelines as set forth by the teller manual in regards to check holds, approval limits, and fee schedule.
To enthusiastically sell all deposit, loan, and other services to current and prospective members. Cross sells members on the benefits of utilizing other credit union services and meets goals set forth by the Credit Union.
Accomplish all major duties and responsibilities according to Credit Union policies and procedure and federal and state laws and regulations.
Maintain a professional, courteous, friendly and trustful atmosphere for members, co-workers and outside vendors.
Perform clerical functions as assigned, to include, but not limited to balancing money orders, travelers checks, seasonal tickets.
Provide professional, prompt, efficient and courteous service to members in the area of deposit and loan service
Members receive top priority over other clerical deposit and loan functions;
Practices teamwork to eliminate members' waiting time.
Provide prompt, accurate, courteous, friendly, and professional service to all members in person or by telephone according to department standards.
Assure that appropriate records are maintained on Epysis system.
Comply with all Credit Union corporate expectations such as, but not limited to: maintain member confidentiality, adhere to Attendance and Punctuality Policy, adhere to Credit Union security policies, attend and actively participate in required meetings, training sessions and participate in assigned committees as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. EDUCATION and/or EXPERIENCE:
High school diploma or equivalent and up to six months of similar or related experience. On-the-job training provided by the Credit Union. Relies on limited experience and judgment to plan and accomplish expectations. Must be PC literate and able to use Windows 2000 or higher release software with the ability to learn new software and proficient with common office equipment such as, but not limited to 10-key calculator, copier, fax machine, and telephone. Must be able to learn and use the Credit Union's core data processing system for input/output transactions. Such usage includes, but is not limited to, retrieval of information, printing out individual account documents, inputting data, updating information, special access to certain fields, and general maintenance of credit union records.
Must be able to perform repetitive work, continuously performing the same work according to set procedures and sequence of pace. Must be able to perform under stress when confronted with unusual situations in which working speed and sustained attention are critical aspects of the job. Must display good time management and organizational skills. Must be able towork a flexible schedule to correspond with variable workload.
2. REASONING ABILITY:
Ability to effectively analyze and make decisions. Ability to apply common sense understanding to carry out detailed but uninvolved writer or oral instructions.
3. MATHEMATICAL ABILITY:
Ability to work with mathematical concepts such as addition, subtractions, multiplication and division. Ability to compute ratios, rates and percentages.
4. LANGUAGE SKILLS:
Ability to deliver, understand and apply the English language to problem solving situations. Ability to exchange information with others clearly and concisely, to present ideas, facts and technical information. Ability to read, analyze and interpret general technical procedures. Ability to write and respond to instructions and routine correspondence. Skilled in preparing and maintaining records.
Ability to effectively respond to individual members and the general public. Courtesy, tact, and diplomacy are essential elements of the job. Ability to listen effectively.
Responsible for the accurate and timely completion of all job duties listed in the Job Descriptions in compliance with all Credit Union policies and procedures. The staff member is expected to follow instructions; receive guidance and supervision; follow work rules, safety practices, work procedures; meet deadlines; observe punctuality and attendance standards, present a professional appearance, cooperative attitude, and pleasant demeanor.
7. PHYSICAL DEMANDS:
Ability to use full range of body motion including manual and finger dexterity and hand-eye coordination. Regularly required to use the hands to finger, handle, or feel/discern objects, tools, or controls, such as, but not limited to: personal computer, typewriter and 10-key calculator. Must occasionally lift and/or move up to 51 pounds. The position requires hearing to normal range. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Required to stand for long periods when providing service to members.
8. MENTAL DEMANDS:
While performing the duties of this job, the employee is continuously required to be alert, remember a significant amount of details, concentrate, exercise judgment, read, write, reason, and take initiative to start and complete tasks, and exercise patience. Problems encountered are relatively simple in nature, requiring some analysis or research to determine the best solution from a limited number of prescribed options.
9. WORK ENVIRONMENT:
Normal office environment where there is little physical discomfort due to temperature, noise and dust. A staff member may be involved in a potentially hazardous situation (i.e., robbery). Detailed instructions and procedures are provided to minimize the robbery risk. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Disclaimer: Job descriptions are not intended as and do not create employment contracts. The above information on this description has been designed to indicate the general nature and level of work performed by staff members within this classification. Only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance, however, should the duties, responsibilities and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of staff members assigned to this job. Nothing in this description should be considered as a contract or promise, expressed or implied, to staff members that perform any or all the duties described above.
The Credit Union maintains its status as an at-will employer. Staff members can be terminated for any reason not prohibited by law.