DSW is the destination for savvy shoe lovers everywhere. Aisles are filled with women’s and men’s dress, casual, and athletic shoes in an easy, self-service shopping environment. With a rapidly growing number of DSW stores and leased departments for other retailers, an ecommerce site, and a mobile site, DSW is fast becoming America’s Favorite Place for Shoes! We also hope to become America’s Favorite Place to Work by hiring candidates who exhibit our values: passion, accountability, collaboration, and humility.
The Customer Service Representative builds strong customer relationships, loyalty and retention through exceptional customer service. Ability to present, understand, and be aware of products and promotions while demonstrating accountability, collaboration, and humility. Report to Supervisor. No direct reports. Must possess the ability to:
- Assists customers in the selection of products from the DSW website
- Partners with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone and online
- Collaborates with Marketing and internal associates to enhance the customer experience
- Identifies and communicates critical customer service issues to supervisor
- Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues
- Any other essential functions as directed by the supervisor
- High School Diploma or equivalency required
- Must be a shoe lover
- Ability to provide exemplary customer service on a consistent basis
- Excellent verbal skills and phone etiquette
- Strong PC skills
- Strong Multi-Tasking Skill
- Ability to quickly adapt to change
- Fashion forward thinker (basic fashion knowledge
- Experience in a customer service environment
***Position is Part-time - Monday-Saturday 5-10pm, Sunday 4-9pm
WHERE SHOE LOVERS SHOP. WHERE SHOE LOVERS WORK.
DSW Inc. - 2 years ago
DSW Inc. is a leading branded footwear and accessories retailer that offers a wide selection of brand name and designer dress, casual and...