Partner Manager - Operations - San Mateo, CA

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About Us:

Rafter, Inc. , the leading course materials management platform. Rafter lowers the cost of education by providing colleges and universities with much needed tools to manage the rapidly changing world of course materials on campus. To learn more visit and watch our video. Rafter evoloved from, the first online textbook rental site, launched in 2008 with a mission to make education more affordable by allowing students to rent textbooks for up to 80% off the retail price. Rafter is one of the few private ed tech companies that is truly lowering the cost of higher education for students. By working directly with more than 300 schools to turn the painful and archaic process of managing course materials into a low cost, student-centric service, Rafter has saved students more than $190m. By taking an enterprise approach to course materials management, the Rafter Course Materials Network takes a more holistic approach that provides colleges and universities with a path to discover, adopt, distribute and manage physical and digital course materials.

Position Summary:


The partner manager of operations is a high impact, very visible role responsible for ensuring successful execution of strategic partner initiatives. This individual will engage with the the Partner, Rafter product, engineering, operations, supply, and sales team to enable and support critical programs. The ideal candidate is a confident, organized multi-tasker, who is comfortable partnering with individuals from all levels of an organization, enjoys working cross functionally and most importantly can build trust with Rafter partners by delivering executional excellence..

Primary Responsibilities:
  • Directly support key strategic relationships by driving execution of initiatives and partnership process improvements
  • Become go-to partner expert, lead partner support launches, and build strong working relationships with internal cross-functional points such as: Product Management, Engineering, Sales
  • Directly support key strategic relationships by driving execution of initiatives and partnership process improvements
  • Have a core understanding of strategic partnership goals, as well as what each entity is driving to accomplish
  • Create clarity, and provide solutions to business and technical obstacles
  • Manage the operational planning, action steps and tasks necessary to achieve successful execution of strategic initiatives
  • Analyze the fundamental components of problems and communicate the correct course of action to the partner and internal team
  • Identify key organizational capabilities, resources, and time required to implement solutions, highlighting the trade offs of each proposed solution
  • Communicate and Manage the resolution of any issues/roadblocks that arise in execution
Minimum Requirements:
  • Must posses a strong business acumen
  • Must demonstrate experience in understanding the big picture and applying good judgement, even in unplanned interactions
  • Proven experience executing by considering among many different options or processes when solving problems.
  • Must be able to lead and influence
  • Very strong verbal and written communication capabilities with all levels within an organization.
  • Expert in creating clarity, providing business solutions, and promoting a partnership 'team' environment
  • Most demonstrate experience in adapt in a rapidly changing environment, work effectively under pressure in a business that is in a hyper growth mode.
  • Relationship management experience and excellent presentation skills are a plus

This position offers competitive salary, benefits, and the chance to improve the lives of millions of students.