Responsible for the support and management of Corporate Partnerships customer base and working with internal resources to assist in the day-to-day traffic of each Partnership (existing and potential) of Harrison College. This would include engaging of internal resources, external organizations and companies for Harrison Colleges Corporate Partnerships educational initiatives. Other functions include calling, e-mailing, face-to-face meetings, conference calls, seminars, trade shows and other events and functions that pertain to this role.
PRIMARY DUTIES AND RESPONSIBILITIES:
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
- Initiate and manage all scheduling activities for educational initiatives and plans for our Corporate Partners. To include, but not limited to; instructors, travel-related activities for staff and contract instructors, facilities, catering and materials.
- Generate weekly and daily reports via SFDC (Sales Force Dot Com and other tracking/scheduling software tools and processes) related to scheduling, calls, meetings and revenue performance - per training event and Corporate Partner, conduct analysis of reports, activities and results, and provide feedback to appropriate management personnel
- Partner with all departments and operating units to insure Corporate Partnerships goals and objectives are achieved.
- Promote strong and ethical business development practices in all Corporate Partnerships positions through motivational leadership and open communication across all Harrison College operating units.
- Act as the primary point-of-contact between Harrison College Corporate Partnerships systems operations and functional operations and assigned Corporate Partnerships contact(s); monitoring daily activity and Partnerships educational plans performance at it pertains to the Partners educational plans overall goals and objectives; initiate focus campaigns; determine and implement necessary improvements as needed in conjunction with other staff in Corporate Partnerships.
- Manage and monitor other scheduling, business development, and data/analytical tools (i.e. SFDC, future scheduling and data system(s)) and data; track and report activity and results and determine and implement necessary improvements as needed.
- Manage and monitor assigned systems and processes designated portions of SFDC, track and report activity and results; determine and implement necessary improvements as needed and assigned.
- Conduct research; develop improvements, recommend, and implement revisions for Partnership educational courses and initiatives.
- Participate in scheduled visits to outside Partners and vendors to ensure Corporate Partnerships goals and objectives are being executed.
- Assist and participate in assigned business development training classes and/or seminars.
- Perform all other duties as assigned by the Regional President, Corporate Partnerships.
The ability to make things happen by encouraging and channeling the contributions of others; taking a stand on and addressing important issues; acting as a catalyst for change and continuous improvement; developing viable partnerships and networks of people; and interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Facilitating the achievement of team goals; identifying, developing and using collaborative relationships to facilitate team and organizational goal achievement.
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message; presenting ideas effectively (including nonverbal communication and use of visual aids) to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
Operating with commitment, effectiveness and integrity; demonstrating capacity for effective action and accomplishment; assuming responsibility/accountability for successfully completing assignments or tasks.
Service Orientation/Client Focus
Making customers and their needs a primary focus of ones actions; developing and sustaining productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Associates or Bachelor's degree preferred, but not required and one to three years of previous work experience and/or exposure into specified industry/ies, previous experience with higher-education desired, and a minimum of one year of business development or sales experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have demonstrated advanced knowledge of all Microsoft applications and aptitude to successfully navigate other required software tools, in addition to familiarity performing research on the Internet.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands and Work Environment:
The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; reach with hands and arms and talk or hear. The noise level in the work environment is usually quiet. Regular and predictable attendance is required.