Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle and American Airlines. Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
Passenger Service Agents escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Additionally, Passenger Service Agents complete all necessary arrangements for accommodating passengers with reservations,
, luggage, cabin availability and in-flight supplies. Determine flight close-out time and prepare, complete and check various flight forms for accuracy.
Candidates must be able to read, write, fluently speak and understand the English language, and in Caribbean bases, Spanish is also preferred. Candidates must be willing and able to work rotating shifts, including nights, weekends, holidays and days off. Must be able to report to work on a regular and timely basis.
High school diploma or equivalent
One (1) year of customer service experience
A valid driver's license could be required by local airport authorities.
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle. Employee may be subject to engine fumes, vehicle emissions, dust and engine noise. Responsible for standing, using finger dexterity, typing, climbing and descending stairs numerous times a day. Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning. Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs. Use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area. Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting.
Five (5) weeks of paid training. Some portions of training will be held away from base.
The Company will pay 50% for the employee's first uniform set and the employee shall pay 50%. The employee's portion will be payroll deducted. Tattoos, body piercings or tongue rings may not be visible while in company issued uniform at any time. Tattoos cannot be covered with adhesive bandages or by other methods, to render them not visible. Hand tattoos or tattoos above the shoulders are not allowed.
Must possess the legal right to work in the United States.
Federal law requires American Eagle to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position. This position may be subject to DOT testing. If applicable to the position, a candidate must fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas (
). Candidates must also be able to secure appropriate airport authority and/or US customs security badges, if applicable.
American Eagle Airlines is an Equal Opportunity Employer.