Patient Access Specialist PRN (Req #585)
Wythe County Community Hospital - Wytheville, VA

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DEPARTMENT : Patient Access
POSITION TITLE: Patient Access Specialist
REPORTS TO: Department Supervisor and Department Director

Responsible for the performance of all registration/pre-registration functions at all Patient Access intake points of entry. Responsible for the identification and referral of patients who might have financial difficulty. Responsible for Point of Service cash collections per Corporate and individual goals.

  • Interrelationships with patients, relatives, insurance, payers, visitors, physicians, co-workers and other hospital personnel
  • Registration of all patient types, including patient's information such as demographics, insurance/coverage and clinical information
  • Assures document scanning, retrieving, and editing and patient identification
  • Determine patient's insurance coverage and limitations and communicate to patient any copays or deductibles
  • Identify patient's potential financial liability for a specific service and identify patients at risk for inability to meet financial liability. Make a referral to an appropriate agency/person. Ability to explain overview of options available to patients/families
  • Exhibits an ability to address the issue of point of service cash collection and to actually collect cash funds as described by corporate and individual financial goals. Comply with cash handling procedures
  • Understand and comply with all regulatory restrictions and imperatives within a registration setting such as EMTALA (emergency treatment), HIPAA (privacy), MSP (Medicare as secondary Payor) and Medicare Advanced Beneficiary Notice
  • Participate in a strong performance management by performing to the standards of the department for Productivity, Quality, and Accuracy
  • Complying with documentation requirements of the department
  • Works as a strong team member in a dynamic, patient focused, fast paced environment
  • Possesses and employs an ability to communicate with patients and families during time of emotional and physical stress
  • Willingly accepts other responsibilities as requested
  • Ability to work independently
  • Ability to prioritize tasks
  • Quick decision making ability
  • Effective and professional telephone skills
  • Effective written and verbal communication skills
  • High school graduate or equivalent
  • Certification as Certified Healthcare Access Associate
  • Basic telephone skills
  • Keyboard proficiency
  • Medical Terminology
  • Knowledge/Ability to perform Microsoft applications
  • Strong interpersonal/public relations skills
  • Working knowledge of Medicare, Medicaid, Commercial, Blue Cross, and HMO payers
  • Dependable in both production and attendance

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