Patient Access Supervisor - Mainland
Mainland Medical Center - Texas City - Texas City, TX

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Staff and order supplies according to budget guilelines and department needs

Maintain QA statistics (including patient wait times, etc.) and report results to Manager.

Oversee the daily activities of the registration area to insure department standards are met


ducate registration staff of any changes pertinent to their roles

When appropriate, relieve staff members during employee sick/vacation time

Secure all signatures necessary for treatments, release of medical information, assignment of insurance

benefits and payment of services from legally responsible patients

Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork


Excel in all functions performed by patient representatives

Collect/request deposits and copays

Assume on-call responsibilities to insure adequate staffing and problem-solving

Register all patient types

Assists in resolving patient concerns

Assist Manager to insure all personnel department policies and procedures are followed

Act in capacity of supervisor in his/her absence, and inform Supervisor of all issues upon his/her return

Maintains effectiveness of patient flow


Previous supervisory experience preferred.

Communication - communicates clearly and concisely, verbally and in writing

Customer orientation - establishes and maintains long-term customer relationships, building trust and

respect by constantly meeting and exceeding expectations

Interpersonal skills - able to work effectively with other employees, patients and external parties

PC skills - demonstrates proficiency in PC applications as required

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures

and systems

Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate

properly, spell correctly and transcribe accurately

About this company
Mainland Medical Center, a campus of Clear Lake Regional Medical Center, is committed to the care and improvement of human life throughout...