Patient Advocate/Health Care Representative
Emdeon 109 reviews - Kirkland, WA

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Would you like to work for a company that is a leader in its industry? How about a company that really does make a difference by helping people? Chamberlin Edmonds, an Emdeon company, is always seeking bright, dedicated and friendly people with the skills and attitude to provide top-notch service to our clients.

Chamberlin Edmonds, an Emdeon Company , is a leading provider of specialized patient eligibility and enrollment services for America’s hospitals. We assist uninsured patients obtain maximum benefit coverage by screening them for several federal (SSI/SSDI, Medicare), state (Medicaid) and other financial assistance programs. For the hospitals we recover millions of dollars that would otherwise be lost. Our trained and compassionate employees are vital to our success.

As part of our strategic goal of becoming an Employer of Choice, we offer an outstanding benefits package that includes:

  • Medical, Dental and Vision Insurance
  • 401(k) with employer matching
  • Flexible Spending Accounts (FSA) for Medical and Dependent care
  • Paid Time off
  • Educational Assistance Reimbursement
  • Life Insurance
  • Advancement Opportunities
  • Employee Assistance Program
  • Paid Company Training
  • Employee Discounts for Travel, computers, phone bills, etc.
We have an opening for a Patient Advocate/Health Care Representative for our Kirkland hospital location. This position is fulltime, Monday through Friday with the work hours 2:00 PM to 10:00 PM. Some of the duties include:

  • Screening patient referrals
  • Reviewing patient hospital charts
  • Interviewing patients on the phone after discharge and face-to-face while still in the hospital
  • Completing applications, by hand and on computer, for state and federal programs
  • Assisting and assessing the needs of the patient and hospital to ensure that referrals are resolved timely and appropriately
  • Providing updates and assistance to hospital personnel and other staff as needed
  • Maintaining documentation in both hospital computer and company database
REQUIREMENTS:
  • Bachelor's Degree
  • Knowledge of State Medicaid (ABD, TANF, Family Medicaid) and/or SSI/SSDI disability application processes and programs
  • Ability to read and apply the information contained in medical records to appropriate program
  • Previous case management experience
  • Ability to apply knowledge of state/federal programs to benefit coverage for the patient
  • Reliable transportation; sometimes a local home visit may be needed
  • Understanding of and the ability to apply the medical definition of disability as it relates to body systems and functions of daily living
  • Demonstrated experience working with people of various educational and socioeconomic backgrounds
  • Computer skills, including word processing and data entry
  • Experience with both Microsoft Word and Excel programs
  • Demonstrated strong written and verbal communication skills
PREFERRED:
  • Fluency in other languages: Spanish, Korean, Mandarin Chinese, Polish, etc
  • Previous Hospital business office experience in Financial Counseling or Admissions
  • Previous experience in Social Work, Nursing and or Utilization Review
  • Previous experience working for Social Security Administration (SSA), Department of Social and Health Services (DHHS) and/or Washington Department of Health
  • Certification as an ACA Navigator, Assister or Application Counselor
  • Knowledge or experience with Washington Health Plan Finder

About this company
109 reviews
Change Healthcare is a leading provider of software and analytics, network solutions and technology-enabled services all designed to enable...