At the Highest level, Catholic Hospice Employees must (a) be committed to Hospice philosophy and mission and (b) provide outstanding customer service, aligned with the Customer Service Guidelines, to both internal and external customers. Additionally, be able to promote an awareness and understanding of positive ethical and moral principles consistent with the mission, vision, and values of Catholic Hospice and those required by law. The Patient Care Secretary provides clerical support to patient care teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Commitment to Hospice philosophy and mission.
Commitment and Implementation of Catholic Hospice's 'Customer Service Guidelines.'
Ability to interact with the public and other employees in a positive manner and promote a cooperative working environment.
Ability to coordinate several projects at the same time with competing demands and tight time lines.
Ability to handle sensitive information and maintain confidentiality.
Able to provide information and other relevant updates audibly to a diverse group of interdisciplinary team members, while participating in weekly Team Meetings.
Computer literacy required with proficiency in word processing and general computer applications.
Evaluate and insure accuracy in the preparation of documentation.
Able to maintain files and other information in an organized manner to insure follow-up and timely completion of assignments given by the Team Manger.
Implement and insure compliance with Customer Service Guidelines with phone etiquette and facilitate communication between patients/families and other team members.
Respect and maximize team effort through interactions with both clinical sand support staff.
Ability to travel to any location throughout South Florida as needed and expand territory as business needs dictate.
Ensure effective communication with other Interdisciplinary Teams.
Produce and provide Team Manager with various reports each morning in preparation for the manager’s staffing meeting.
Prints Cell -Trak reports daily to facilitate the Team Manger’s ability to approve time sheets.
Orders equipment and/or ambulances for patients as directed by Team Manager.
Pages team with relevant information about patients such as new admissions, discharges, etc.
Maintains admission and certification tracking log.
Obtains physician signatures on orders from physicians outside of Catholic Hospice.
Establishes, maintains and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation, such as verbal orders Medical record requests, Plans of Care.
Jointly with other patient care secretaries, orders supplies and documentation forms used by the team.
Checks census daily for accuracy.
Enters physician itineraries and notes into the Suncoast system weekly.
Prepare daily IDT Schedule incorporating revisions or changes as directed by the Patient Care Manager.
Establish and maintain patient records.
Performs other duties as assigned by supervisor.
Ability to read, analyze, and interpret common information, reports and medical documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the Healthcare industry. Ability to effectively present information to management, public groups, referral sources or patients and caregivers. Ability to speak and write Spanish is strongly preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit and talk or hear. The employee frequently is required to use hands and fingers, to handle, or feel, sit for long periods of time, stand frequently, bend, squat, reach and turn to access files and office equipment. Must be able to lift up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Field positions will be exposed to various unfamiliar conditions which may include, but are not limited to: patient homes, nursing homes, assisted living facilities, doctor's offices and hospitals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent oral and written communications skills in English. Bilingual (English / Spanish) strongly preferred
- Proficiency in word processing and general computer applications, including, but not limited to Microsoft Office. Experience in Suncoast or Medicare / Medicaid systems a strong preference
- Must be 18 years or older
- Pass the drug test
- Ability and willingness to work a flexible Full Time schedule that may include weekends and holidays
- Must be able to use facsimile, write and transcribe information accurately
- Must be able to provide own transportation to various locations in service areas, as required by duties