Patient Service Representative - 27195
Firstsource Careers 391 reviews - Memphis, TN

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Job Description Screens patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. Provides information and reports to client contact(s), keeping them current on our progress.

Schedule: Monday-Friday 8am-5pm

Location: Local hospital in Memphis

Other duties and responsibilities include:
  • Reviews the hospital census to identify self-pay patients on a daily basis
  • Screens those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs
  • Begins the application process when possible
  • Identifies specific patient needs and direct them to the appropriate agency for assistance
  • Introduces the patients to Firstsource’s services and inform them that we will be contacting them on a regular basis about their progress
  • Provides transition for the Patient Account Representatives to develop a positive relationship with the patient
  • Legibly records all patient information on the designated in house screening sheet
  • Documents the results of the screening in the hospital computer system
  • Informs the designated hospital employee(s) of the availability of assistance for each patient in a timely manner
  • Identifies out-patient accounts from the census that are designated as self-pay
  • Prints a ledger for each outpatient account identified as self-pay.
  • Makes an attempt to reach the patient by telephone
  • Outside field work as required
  • Documents out-patient accounts when accepted in the hospital system

  • High School diploma or equivalent required
  • Bachelor’s degree is preferred but not required
  • Experience with medical assistance programs is desirable
  • Social service background or education is preferred
  • Must have basic computer skills
  • Must be able to walk, sit, and stand for extended periods of time
  • Dress code and other policies may be different at each facility
  • Must have valid drivers license
  • Must have updated, verifiable references for the last 7 years

Additional Information All your information will be kept confidential according to EEO/AA guidelines.

About this company
391 reviews
Firstsource is a leading global provider of business process management services. Founded in 2001, Firstsource ranks third in BusinessWeek's...