Patient Service Representative - Rehab Svc
Hunterdon Health and Wellness Center - Whitehouse - Whitehouse Station, NJ

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  • High school diploma or equivalent is required
  • Customer service skills are required
  • Experience is required
JOB SUMMARY

Provides clerical support as requested for the Whitehouse Physical and Occupational Therapy Department, and coordinates office activities for the Physical and Occupational Therapist at offsite locations.

ESSENTIAL RESPONSIBILITIES

Enter patient data in Affinity and EDM computer systems. Contacts all insurance companies to confirms patient’s benefits including co-pay, deductable, number of visits allowed, % coverage and need for pre-certification, and authorizations. Greets & registers patients and schedules appointments.

MINIMUM EDUCATION REQUIREMENTS

High School Diploma or Equivalent

MINIMUM YEARS OF EXPERIENCE REQUIRED

Three years secretarial and customer service experience. Graduate of a secretarial school preferred. Exposure to a medical facility with experience in appointments, registration, insurance, office budgets preferred.

REQUIRED LICENSE, REGISTRY OR CERTIFICATION

None

SPECIAL KNOWLEDGE, SKILLS AND/OR ABILITIES REQUIRED

Telephone etiquette, organizational skills, ability to adjust and deal effectively with frequent interruptions and workload, competent use of Microsoft Applications (MS Word, MS Excel, MS PowerPoint), ability to function independently , ability to problem-solve effectively, effective communication skills.

DESIRED OR PREFERRED KNOWLEDGE, SKILLS AND/OR ABILITY

Professional secretarial, PC application, and medical office courses preferred.