Patient Service Representative - Richmond, Virginia - 118 - PT
Patient First - Richmond, VA

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The responsibilities of this job include, but are not limited to, the following:

Receiving the patient and registering his or her medical complaint;

Using sound judgment when the patient has an emergency complaint and when calling the nurse to evaluate the patient;

Registering the patient quickly and accurately;

Verifying all information and existing charts with patients;

Explaining the charges to the patient and providing the patient with a statement, when requested;

Collecting the money for the patient's visit, diagnostic studies, and supplies;

Providing positive customer service to patients and clients;

Assisting with training new employees.

Minimum education and professional requirements include, but are not limited to, the following:

Employee must be 18 years of age or older;

Minimum typing and data entry experience;

One year clerical experience preferred;

High school graduate or equivalent;

Strong verbal and written communication skills;

Knowledge of insurance preferred;

Customer service experience in a service-oriented environment;

Experience with handling cash, check, and credit card transactions preferred.

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