Patient Service Representative for Onsite Eligibility - 25893
Firstsource Careers - Kingsport, TN

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Job Description

Screens patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. Provides information and reports to client contact(s), keeping them current on our progress. Hours are 12pm to 9pm Monday thru Friday.

Other duties and responsibilities include:
Reviews the hospital census to identify self-pay patients on a daily basis
Screens those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs
Begins the application process when possible
Identifies specific patient needs and direct them to the appropriate agency for assistance
Introduces the patients to Firstsource’s services and inform them that we will be contacting them on a regular basis about their progress
Provides transition for the Patient Account Representatives to develop a positive relationship with the patient
Legibly records all patient information on the designated in house screening sheet
Documents the results of the screening in the hospital computer system
Informs the designated hospital employee(s) of the availability of assistance for each patient in a timely manner
Identifies out-patient accounts from the census that are designated as self-pay
Prints a ledger for each outpatient account identified as self-pay.
Makes an attempt to reach the patient by telephone
Outside field work as required
Documents out-patient accounts when accepted in the hospital system


High School diploma or equivalent required Bachelor’s degree is preferred but not required Experience with medical assistance programs is desirable Social service background or education is preferred Must have basic computer skills Must be able to walk, sit, and stand for extended periods of time Dress code and other policies may be different at each facility Working on holidays or odd hours may be required at times

Additional Information

All your information will be kept confidential according to EEO/AA guidelines.

About this company
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Firstsource is a leading global provider of business process management services. Founded in 2001, Firstsource ranks third in BusinessWeek's...