Patient Service Representative-Neighborhood Clinic, Full Time
Sutter Health - San Francisco, CA

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The Health Care Center (HCC) at California Pacific Medical Center’s St. Luke’s Campus is a state-chartered community clinic. Its mission is to provide primary care services to the members of the underserved communities in the South of Market area of San Francisco. In addition to providing quality patient care, the HCC is committed to outreach and education.

PRIMARY PURPOSE: (Position Summary)

The Patient Service Representative is the department's representative to patients and the public at large. Thus, the incumbent must possess exceptional public relations/customer service skills. The individual is responsible for scheduling patient hospital admissions and procedures, outpatient clinic and outreach clinic appointments.


High school diploma or equivalent required

Bachelor's degree or comparable experience preferred

Extensive understanding of managed care, Medi-Cal, and Medicare eligibility, authorization and billing requirements is critical

Knowledge of microcomputer hardware and software is required

Must have a working knowledge of Microsoft Office programs, including Excel, Word, Access or similar programs

Knowledge of IDX or similar medical management systems is required

Experience with IDX DBMS experience is highly desired

This position requires 1-2 years experience as a phone operator/scheduling outpatient clinic

Bilingual English-Spanish is highly preferred

Skills and Abilities


Must have excellent communication, customer service and organization skills

Skill in analyzing situations and making timely decision

Minimum of 3-5 years in a medical office setting, preferably in a specialty practice

Primary Location


California-San Francisco-San Francisco



California Pacific Medical Center

Employee Status



Accepted Applications


Internal Candidate Applications Accepted




Position Status






Job Shift



Shift Hours


8 Hour Shift

Days of the Week Scheduled



Shift Start Time



Shift End Time





Full Time

Hours Per 2wk Pay Period



Sutter Health - 2 years ago - save job
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