Patient Services Coordinator (OB/GYN)
Austin Regional Clinic - Austin, TX

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PURPOSE: Serves as an initial point of contact in a clinic setting by booking patient appointments and performing check-in/check-out functions. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

  • Books appointments utilizing computer system . When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
  • Verifies insurance eligibility by using online resources, Medifax, etc.
  • Greets patients and arrives them on computer system.
  • Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
  • Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
  • Prints face sheets, receipts, and other documents as needed.
  • Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
  • Screens and directs incoming calls as needed.
  • Confirms in advance patient appointments.
  • Responsible for opening front office and all duties associated with this function.
  • Responsible for end of day processing and documentation, including deposit.
  • Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
  • Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.
  • Assists patients with setting up payment plans.
  • Issues receipts for payment.
  • Books follow-up appointments.
  • Runs wait list report and distributes as directed.
  • Creates master deposit as directed.
  • Generates referrals / authorizations.
  • Performs patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
  • Performs other duties as assigned.

Education: High school diploma or equivalent.

Experience: Experience working in a medical setting preferred. Experience using a PC in a Windows environment.

Knowledge, Skills, and Abilities:
  • Knowledge of medical insurance.
  • Excellent customer service skills.
  • Excellent Computer and keyboarding skills, including familiarity with Windows.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal & problem solving skills.
  • Ability to work in a team environment.
  • Ability to manage competing priorities.
Work Schedule: Monday through Friday from 8am to 5pm.

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