As the only global provider of commercial solutions, Quintiles understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.
We are excited to announce that at this time we are looking for a Patient Services Operations Coordinator to join our team of over 10,000 global field representatives in several regions making over 20 million product details annually for our pharmaceutical and biotech clients
Patient Services Operations Coordinator
Provide project related support and assistance for assigned project(s) and project teams with minimal supervision. Projects are typically larger in scope and complexity than those supported by staff at a lower grade. Will ensure all work is conducted in accordance with SOPs, policies and practices, good clinical practices and applicable regulatory requirements and meets quality and timeline metrics.
Quintiles offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).
We look forward to the prospect of working with you! Please apply on-line at: http://www.quintiles.com/
Responsible for receiving Service Request Forms from patients/physicians, scanning and then emailing form to appropriate nurse based on territory ID on form
Data entry: entering patient identifiable information into CRM system
Scantron survey creation, tracking, reporting
Data Collection/Activity Reporting. Generating reports from Veeva and/or any other HIPAA compliant system
Business Reply Cards processing
Triage Communication (collection and distribution)
Establish and maintain all project documentation including all files, records and reports according to the scope of work and SOPS.
Assist with periodic review/audit of files for accuracy and completeness.
Coordinate and track all information, communications, documents, materials and supplies for assigned projects.
Update and maintain internal systems, databases, tracking tools, timelines and project plans with project specific information.
Identify and escalate discrepancies in project tracking data, timesheet coding, expense data billing, and interpretation of financial figures which may lead to identification of out of scope activities not previously reported.
Prepare and distribute status, tracking and project finance reports, and assist the project lead and project manager with budget allocation and approval of invoices.
Prepare presentation materials for meetings (internal/external) and project summary data.
Coordinate project team and/or customer meetings including logistics and materials required.
Coordinate with other project support staff within and outside the Sales Operations Unit to identify and consolidate support processes.
Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated.
Will undertake project management activities as directed by stakeholders
Train and mentor more junior project support staff.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Above average communication and interpersonal skills
Above average attention to detail and organizational skills
Flexibility with this evolving project
Good problem solving skills
Results and detail-oriented approach to work delivery and output
Good planning, time management and prioritization skills
Strong software and computer skills, including MS Office applications
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree and 1 year's relevant experience; or equivalent combination of education, training and experience.
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