The Patient Services Team Coordinator will coordinate the daily workflow of the Patient Services staff. The Team Coordinator must have the ability to communicate professionally with staff at all levels. It is necessary that this staff member be able to handle patient needs in the most efficient manner possible in an effort to streamline the patient’s encounter. Employee must also maintain broad based knowledge of the care delivery system, exhibiting extensive interpersonal skills, maintaining general knowledge of insurance participation status and changes, having general knowledge of appointment scheduling, patient messaging, and the internal/external referral processes to allow for comprehensive facilitation of the patient’s encounter.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Demonstrates the primary goal of customer satisfaction through positive interaction with patients, families, colleagues, and care providers in a respectful, courteous, confidential, and caring manner.
Addresses non-clinical patient concerns in a prompt, courteous, and efficient manner, making certain that all issues are documented and resolved in a timely fashion.
Maintain a thorough understanding of the technical components of this position.
Attend required in-service programs and continuing education programs as required.
Support changes and new programs to improve patient care, service, and staff morale.
Prepare staff schedules and arrange coverage as appropriate for time off requests.
Prepare and submit payroll
Communicate new information with staff
Oversee daily work flow and working closely with Manager, provide continual feedback and education.
Assists Manager with preparation of the performance appraisals for Patient Services Representative staff
Regular and reliable attendance is required
Perform other duties as required.
Associates degree with minimum two years of customer service experience or a High School Diploma/equivalent with a minimum 3 years customer service experience, preferably in a health care environment. Requires proven knowledge of insurance participation status and requirements (co-pays, referrals, etc). Advanced knowledge of the Information System including impact of work on other areas. Ability to train new staff in all requirements of the position. Familiarity with PC operations is required. Candidates must be familiar with use of standard office equipment and general office practice. Position requires pleasant personality, good communications and handwriting skills, good judgment, and ability to handle confidential information with discretion. Must demonstrate initiative and leadership skills and assist in all possible ways to provide optimum patient care. Must possess a high degree of professionalism, strong work ethic, and the ability to maintain a positive attitude when dealing with internal and external customers.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Equal Opportunity Employer
Lifetime Health Medical Group - 5 months ago