Patron Services Specialist - Spanish Language
Arapahoe Library District - Centennial, CO

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Location: Smoky Hill Library, 5430 S. Biscay Circle, Centennial, CO 80015. Starting Salary: Starting at $16.34 per hour, plus benefits. Hours: 30-hour, part-time, non-exempt position. Must be able to work the following schedule, including occasional flexibility, required: Alternate Sundays 11 a.m. 5 p.m. Mondays 11 a.m. 8 p.m. Tuesdays 11 a.m. 5 p.m. (off Sunday week) Thursdays 12 p.m. 9 p.m. Alternate Fridays/Saturdays 8 a.m. 5 p.m. Role: Assists patrons in the use of the library by delivering outstanding and personalized service in all areas, especially Spanish language. Major Duties and Responsibilities: 40% SERVICE DELIVERY PROGRAMMING - As assigned, performs service and implements programs for Spanish speakers and other patrons, including but not limited to, merchandising the collection and arranging material, intermediate reader's advisory, computer training for patrons, intermediate reference, weeding assigned collection areas and identifying collection and/or shelving problems in order to deliver system-wide programs and services for Library Services. 30% PATRON ASSISTANCE Proactively assists patrons by giving directions, checking the catalog and shelf for requested items, helping patrons with use of online catalogs, databases and their functions; opening of library accounts, demonstrating the use of self-check, and collecting fines and fees in order to satisfy requests for basic services. 20% ASSISTANCE WITH TECHNOLOGY - Assists patrons by instructing them on how to use library computers to reserve materials, make a reservation for a computer, print information, use the internet, and use Microsoft Office in order to satisfy request for assistance with library and personal technology. 10% SUPERVISOR ASSISTANCE Acts as the person-in-charge (PIC), as needed, in order to assist the supervisor. Expectations: 1. CUSTOMER RELATIONS Outstanding and Personalized customer service. 2. SERVICE DELIVERY PROGRAMMING - Effectively delivered service and programs. 3. PATRON ASSISTANCE - Effective proactive assistance in basic library services. 4. ASSISTANCE WITH TECHNOLOGY - Effective assistance in the use of technology. 5. SUPERVISOR ASSISTANCE - Effective assistance to the supervisor. Qualifications: Fluency in Spanish and English language, required. Two years to five years of similar or related experience, preferred. Ability to conduct programming in front of varying groups and demographics, required. Knowledge of informational databases, preferred. Bachelor's degree, preferred. Ability to work varying shifts, including evenings and weekends required. Intermediate technology skills, including intermediate assessment scores for Windows, Word, Excel, Internet Explorer, and Outlook, required. Ability to be mobile 100% of the time and sit as needed; ability to bend, stoop, reach, and push a loaded wheeled book truck weighing up to 100 pounds, 10% of the time, required. Committed to provide outstanding and personalized customer service to patrons, coworkers and customers. Be able to demonstrate emotional intelligence, including self-regard, emotional self-awareness, assertiveness, independence, self actualization, empathy, social responsibility, interpersonal relationship, stress tolerance, impulse control, reality testing, flexibility, problem solving, optimism, and happiness. Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun. Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.

Keywords:library, customer service, spanish, bilingual, espanol