Payment Specialist – Group Benefits Payment Services
Liberty Mutual - Dover, NH

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Group Benefits is looking for a Payment Specialist to join our Payment Services team. In this role, you will be responsible for managing the calculation and issuance of payments for an assigned caseload of long-term disability claims. Since this is a fast-paced job where attention to detail counts, and your decisions have a direct impact on peoples' professional and personal lives, you must demonstrate the ability to produce quality work within tight timeframes.

Calculate and issue long-term disability payments, using knowledge of policy/contract provisions, calculation modes, benefit offset options, and work earnings

Communicate with claimants, vendors and/or customer payroll contacts as necessary to collect financial data and other information pertinent to benefit calculation and payment

Establish payments in system, document claim accurately and comprehensively, and update/maintain payment tracking system with key dates and outcomes

Establish follow-up tasks for Disability Claims Case Managers for claims requiring ongoing payment adjustments or oversight

Identify and act upon claims with potential for benefit offset based on other income sources

Adhere to financial controls under Sarbanes-Oxley, corporate compliance and GAAP

Please note that as part of our application process for this position, you may be asked to fill out an employment questionnaire that may take up to 45 minutes to complete.

Associate's degree or equivalent experience, plus at least three years of progressively responsible experience in a financial services-oriented environment, such as payroll services; Bachelor's degree preferred

Knowledge of or experience with benefits administration or disability claims case handling preferred

Ability to understand financial aspects of contract language and federal regulations

Strong math/financial skills to verify system-generated benefit calculations and make manual calculations

Demonstrated ability to gather/analyze information to make decisions from multiple sources, including: claim case managers, claimants, vendors and customer contacts

Excellent telephonic communication and customer service skills to solicit information and convey decisions to a variety of audiences clearly, succinctly and diplomatically

Strong written communication skills to accurately and clearly capture payment status, actions taken, and decisions made

Excellent organizational skills to manage multiple priorities and tasks for a large caseload

Ability to work independently and as a member of the team to achieve individual and unit objectives

Ability to think creatively to support business process improvements

Strong computer skills in data entry; basic MS Word, MS Excel, MS Outlook required

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off


Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

Accidental death & dismemberment insurance

Liberty Mutual - 23 months ago - save job
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