Answers multiple telephone lines with accuracy and clarity with emphasis placed on quality Customer Service.
Adheres to the established scheduling protocols and telephone scripting and behavioral standards.
Interviews customer via telephone to obtain demographic and financial information necessary to secure patient account.
Completes registration for new or previously registered patients, timely and accurately.
Registers bulk accounts as needed.
Verifies insurance eligibility for outpatient services on all Third Party Payers.
Utilizes various automated eligibility systems to obtain basic eligibility information.
Communicates clearly and effectively with patient/clinic staff when services are deemed unauthorized.
Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy.
Researches and responds to patient basic billing inquiries, assists with resolution of minor billing problems.
Refers patient to appropriate agency/resource for financial assistance.
Refers patient to alternate source of healthcare when appropriate.
Maintains workstation in an organized manner as outlines by management to facilitate efficient and effective retrieval of information.
Reads and adheres to policy changes within Registration and Scheduling.
Attends and actively participates in staff meetings, sharing information and ideas with co-workers to maintain and environment conducive to learning and supports cohesive team atmosphere.
Previous directly related Call Center experience in a large complex healthcare setting.
Possess demonstrated knowledge of third party payors including federal, state, and private health plans.
Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
Possess demonstrated computer skills and be able to work between multiple systems during calls.
Possess excellent customer service skills.
Be willing to work overtime/variable shifts to meet the needs of the department.
Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
University of California - San Diego - 11 months ago