Personal Lines Underwriting Manager - National Platform - Seattle, WA
Liberty Mutual - Seattle, WA

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Advance your career at Liberty Mutual - A Fortune 100 Company!

Safeco Insurance is part of the Agency Markets business unit of the Liberty Mutual Group. Safeco is committed to providing a range of superior property and casualty products to customers across the United States through a network of independent agents. Safeco is proud to support the communities that we live and work in and values a diverse work force.

Boston-based Liberty Mutual Group is a diversified global insurer and fifth largest property and casualty insurer in the U.S. based on 2008 direct written premium. The Company also ranks 71st on the Fortune 500 list of largest corporations in the U.S. based on 2008 revenue. As of December 31, 2009, Liberty Mutual Group had $109.5 billion in consolidated assets, $95.0 billion in consolidated liabilities, and $31.1 billion in annual consolidated revenue. Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire, and surety. Liberty Mutual Group (

) employs over 45,000 people in more than 900 offices throughout the world.

You'll be engaged in meaningful work for an organization that is committed to "helping people live safer, more secure lives" every day.


Personal Lines Underwriting Manager

leads and manages a team of underwriters with an assigned territory book of business to achieve planned profit and growth objectives. Responsible for developing strong agency partnerships and ensuring underwriters are making quality underwriting decisions and exceeding customer service expectations while building agency relationships.

Responsible for managing a team of 8 to 12 underwriters who underwrite Personal Lines products for agents within an assigned territory. Hires and develops underwriters to meet changing business needs. Responsible for fostering team success to achieve profit, growth, and retention goals. Provides leadership and management to individual underwriters and assigns territories in accordance with the individual's experience and the complexity and sophistication of the book of business.

Accountable for financial results including growth, profit, and retention with state(s). Manages profitability in compliance with Company policies and procedures, including but not limited to large losses, inspections, CAT management, coverage dispute resolution, and leading the Agency Management Process. Guides and coaches underwriters in the handling of more complex accounts. Works referrals to make sure decisions are legally compliant. Monitors pricing model to ensure intended business mix is being written at a profitable level while ensuring all service standards are met.

Responsible for identifying and participating in key profitability initiatives to improve agent and state/region performance. Reviews loss experience (frequency and severity) for agents, and states within region. Reviews loss ratios and growth for agents when evaluating and making agency exceptions.

Actively participates on State Teams and partners with Distribution and Product Management to execute state business plans. Communicates product launches and changes to internal team and external agency partners. Collaborates across the organization to resolve product, process, and customer issues. Responsible for recommending changes to improve profitability, workflow efficiency, and ease of doing business.

Develops strong agency relationships within state(s) of accountability. Communicates and educates agents on Safeco's value through frequent conversations, road show presentations, and agency visits. Works with underwriting team to build relationships and key partnerships.

Leads and/or participates on key projects to support execution of department initiatives and Company using demonstrated project management skills.

Represents Safeco in Industry and Community Events including Claims/SIU, CPCU classes, etc.

Performs other duties as assigned and may travel as needed.

BA/BS degree or equivalent work experience

5-7 years of management and insurance experience required.

Thorough knowledge of Personal Lines products and contract knowledge preferred.

Demonstrates leadership capabilities required including ability to develop others and build/foster relationships.

Organizes time, analyzes risk, and demonstrates strong decision making skills.

Excellent verbal, written, and presentation skills.

Project management and negotiation skills.

Proficient PC skills and ability to work multi-faceted systems.

CPCU/API designation preferred.



Primary Location




Salary (Pay Basis)




Education Level

Bachelor's Degree (±16 years)


Day Job


Yes, 10 % of the Time

About this company
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Liberty Mutual Insurance helps people preserve and protect what they earn, build, own and cherish. Keeping this promise means we are there...