Work as part of the Pharmacy Team at CVS/Pharmacy on 590 Fellways in Medford,MA to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values.
Greet each customer by addressing by name in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction
Maintain customer/patient confidentiality according to HIPAA and company standards
Answer telephone with appropriate greeting
Comply with all federal and state laws, rules and regulations
Comply with CVS policy and procedures at all times
Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
Maintain prescription prioritization throughout prescription processing
Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
labeling of prescriptions
Resolve Third Party rejections and complete any manual claim forms
Perform all register transactions, in adherence of CVS policy and procedures
This includes cash, check and charge transactions
Bag merchandise upon completion of sale
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Communicate with all healthcare professionals when permissible and according to state law
Retrieve and file prescriptions appropriately according to State and Federal Law
Participate in all required store operational meetings
Maintain a clean, organized and professional pharmacy department, according to CVS standards
Access, input and retrieve information to/from the computer
Stand for extended periods of time
Assist front store operations when needed
Previous retail experience
High school diploma or equivalent preferred
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
Thank you and GOOD LUCK!