Pharmacy Technician
CVS/pharmacy - Melbourne, FL

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Work as part of the Pharmacy Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values

Required Qualifications

Must be at least 16 years of age

Licensure requirements vary by state

Must have the ability to perform the following tasks:
Customer Service

Greet each customer in a courteous and professional manner

Assist all pharmacy and front store customers with their questions and concerns

Request additional help when needed to maximize customer satisfaction

Maintain customer/patient confidentiality according to HIPAA and company standards

Answer telephone with appropriate greeting

Operations

Comply with all federal and state laws, rules and regulations

Comply with CVS policy and procedures at all times

Adhere to CVS workflow and ensure quality assurance standards are maintained at all times

Maintain prescription prioritization throughout prescription processing

Process prescriptions

Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles

labeling of prescriptions

Resolve Third Party rejections and complete any manual claim forms

Perform all register transactions, in adherence of CVS policy and procedures

This includes cash, check and charge transactions

Bag merchandise upon completion of sale

Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)

Communicate with all healthcare professionals when permissible and according to state law

Retrieve and file prescriptions appropriately according to State and Federal Law

Participate in all required store operational meetings

Maintain a clean, organized and professional pharmacy department, according to CVS standards

Access, input and retrieve information to/from the computer

Stand for extended periods of time

Assist front store operations when needed

Inventory Management

Maintain in-stock by ensuring all inventory management policies and procedures are followed

Utilize appropriate report(s) to maintain replenishment

Pull outdated, damaged and recalled merchandise and prepare for return

Assist with putting away drug orders (except CIIs) as permitted by law

Human Resources

Support scheduling activities according to the needs of the business and workflow model

Complete all required training programs

Communicate with field management and corporate any required reporting

About this company
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CVS Health is a pharmacy innovation company helping people on their path to better health. Through our 7,800 CVS/pharmacy retail pharmacies,...