Platform Manager, MI/BI & DTR- Digital Platforms Group Job
American Express - United States

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Platform Manager, MI/BI & DTR- Digital Platforms Group-13012059

This data centric role within the Global Corporate Service group, focusing on Global Business Travel (GBT) Platforms will be responsible for managing a suite of business travel platforms and products that will drive improved customer satisfaction and incremental revenue to GBT. Demonstrating strong business acumen and technical skills, the candidate will manage a highly visible portfolio of GBT products and platforms essential for the business travel client and products.

This role will require high levels of collaboration between new product development, product management, operations, client management and technologies providing each group with clear objectives and direction to deliver the optimal product performance.

Job Responsibilities ∙
Manage the product lifecycle for a number of the core GBT product offerings, including DTR & MI/BI solutions ∙
Manage “business as usual” activities including product performance, product effectiveness, metrics, P&L, issue and defect resolution with vendors, American Express Technologies and other internal stakeholders, internal training, product materials, documentation, and internal and client communications ∙
Acquire knowledge to become a Subject Matter Expert in his/her product portfolio and be the focal point and main information hub for the portfolio ∙
Manage budgets, funding requests, contracts, vendors, project and issue prioritization and execution ∙
Execute maintenance releases and work closely with Product Development Managers in major functionality releases ∙
Participate in client calls to address product issues or defects as required ∙
Perform strategic product assessments, and define business needs for new capabilities, enhancements and to meet future growth needs ∙
Influence multiple business and technology groups driving delivery of strategic objectives

Qualifications ∙

3+ Years experience managing product and capability portfolios with a strong technology focus ∙
3+ Year experience in the Travel industry ∙
3+ Years experience in project management ∙
Excellent verbal and written communication skills, must be fluent in English ∙
Ability to work in a fast pace, dynamic, virtual environment with many global stakeholders and stay calm under pressure ∙
Consultative and negotiation skills to manage challenging situations ∙
Experience with vendor and contract management ∙
High level of technical aptitude ∙
Highly organized and detail oriented ∙

Previous people leadership experience

Educational Requirement ∙
Typically holds a Bachelor’s degree, or has equivalent work experience

Preferred Additional ∙
Experience in SQL is a plus ∙
Experience in web services is a plus ∙
Experience with one or more Global Distribution System (GDS) is a plus

Job: Project
Primary Location: United States
Schedule: Full-time

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