Player Experience Agent (Contract-to-Hire)
Kabam - Austin, TX

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Kabam is revolutionizing the video games industry by improving how gamers access and pay for their entertainment. Based in San Francisco with offices in Austin, Beijing, Luxembourg and Vancouver, Kabam is the #1 company developing core games for mobile devices, the Web and social networks. Kabam delivers deep crafted experiences for gamers who love competition, strategy, role-playing-games and social gameplay.

Are you a creative self-starter who is passionate about games? We want to meet you!

WHAT YOU’LL DO:
  • The Player Experience Agent will help support our players as a member of the Player Experience team. We are looking for candidates that are sharp, energetic and flexible enough to excel in this initial role, but also have the aptitude and desire to grow with the company.
  • Develop deep expertise and passion to support our players in multiple games.
  • Respond to player issues quickly and consistently.
  • Help build out our customer service capabilities and establish tools and processes to increase efficiency.
  • Engage the communities around the games in our forums and chat rooms.
  • Identify and report new issues that impact our players.
  • Learn to use our state of the art CRM tools for tracking and responding to players via email and chat.
  • Deliver optimal CSAT while maintaining high production standards.
WHAT WE’RE LOOKING FOR:
  • Smarts: We’re hiring the best-and-brightest, and we focus on aptitude over experience.
  • Attitude: Ability to juggle multiple tasks and have fun in a fast-paced, startup environment.
  • Savvy: Strong familiarity with social networks and Web 2.0 sites, and general understanding of how the business of gaming works.
  • Passion: We want people who are as excited about helping others as they are about playing games.
  • Experience: Nice but not necessary.
  • Education: College degree preferred.

TO APPLY:

To send us your information, click 'Apply' below.

Kabam - 16 months ago - save job - block
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About this company
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Kabam is the leader in the western world for free-to-play core games with 1st and 3rd party published titles available on mobile devices and...