This position is an entry level training position in the Operations Support Services Division (O.S.S.D.) of the Police Department. Under close supervision, Police Data Specialists learn to perform specialized technical work utilizing automated law enforcement information systems that lend support to sworn personnel and other department members. Duties include complex data input and retrieval processes requiring extreme accuracy; providing services to the community; and performing related work as required. O.S.S.D. operates 24 hours per day, 7 days per week.
The Police Department provides a six-month training program. During a one-year probationary period, incumbents complete the training program and a subsequent six months of on-the-job training. This includes but is not limited to a demonstrated proficiency of all aspects of Operations Support Services Division's responsibilities. While on probation, candidate performance is rated on a daily basis by experienced Police Data Specialists, Senior Police Data Specialists and/or other supervisors. Those who pass probation receive a pass/fail proficiency examination. Upon passing the examination, incumbents will be promoted to the position of Police Data Specialist II.
Any combination of training and experience equivalent to:
1. Education: Completion of high school, General Educational Development (GED) certificate, or California Proficiency Certificate.
2. Experience: No minimum requirement.
3. Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor.
4. Background: Submit to a personal background investigation as required by the Police Department.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
- Job Expertise - demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
- Communication Skills - communicates and listens effectively and responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form.
- Computer Skills - experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
- Customer Service - approaches problem-solving by focusing on customers first; advocates for customer results point of view; demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.
- Multi-Tasking - can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
- Team Work & Interpersonal Skills - demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume and answers to the job-specific questions. You must answer all job-specific questions and complete the Education/Work History section of the application in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the positions will be forwarded to the next phase of the selection process, which will include - a Personal History Questionnaire and Computer Practical Examination.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
JOB SPECIFIC QUESTIONS
1. Do you possess a high school diploma, G.E.D. or California Proficiency Certificate? If so, please indicate the institution in which it was earned.
2. Do you have experience working in customer service? Describe your customer service experience. Include types of customers, volume and techniques you use when dealing with an unhappy customer. Customers can be either internal or external.
3. Are you willing and able to work Day Shift?
4. Are you willing and able to work Swing Shift?
5. Are you willing and able to work Midnight Shift?
6. Are you willing and able to work weekends?
7. Are you willing and able to work holidays?
8. Are you willing and able to accept any assignment, shift, starting time or days off available based on seniority as a Police Data Specialist?
9. Are you willing to wear a uniform and adhere to uniform & grooming standards with restrictions on facial hair, facial jewelry, etc.?
10. Do you have experience working as part of a team? If so, please describe your experience.
11. Do you have experience dealing with difficult or irate customers? If so, please describe your experience.
12. Do you have experience dealing with heavy workloads requiring prioritization and multi-tasking?
13. Are you willing to complete customer service transactions and be in close contact with people who have criminal records?
14. Indicate your level of proficiency with MS Office (Outlook, Word, & Excel).
PERSONAL HISTORY QUESTIONNAIRE (PHQ): The Personal History Questionnaire will be completed on-line. All applications for Police Data specialist must complete a pass/fail PHQ screening. The questionnaire consists of approximately 180 questions that allow each applicant to self-report behavior that has been determined to relate directly to job suitability. The questionnaire is designed to prevent applicants, who do not meet our minimum standards, from unnecessarily investing the considerable time and effort involved in the testing process.
COMPUTER PRACTICAL EXAMINATION: Candidates who successfully pass the PHQ may be invited to take a pass/fail Computer Practical. During this phase, applicants will listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information utilizing a computer keyboard.
ORAL INTERVIEWS: Applicants who pass the Computer Practical Examination maybe invited to the oral interview phase. During the oral interviews, applicants will be asked to describe their relevant education and experience. They will also be given situational questions designed to measure the applicant's ability to make decisions, determine priorities and handle stressful situations appropriately. In addition, oral communication skills will also be assessed.
BACKGROUND INVESTIGATION: If you pass all the examinations and are among the most qualified group of applicants, you may be considered for employment. If selected, you will be required to pass a thorough background investigation, polygraph, and psychological screening before appointment to the position.
Additionally, a final selection interview may be held after completion of the background investigation. If held, candidates will receive at least one-week advance notice of the date and time of the selection interview.
ADDITIONAL INFORMATION FOR APPLICANTS
Police Data Specialist (PDS) work in the Operations Support Services Division (OSSD) of the San Jose Police Department. OSSD operates 24 hours per day, 7 days per week in a fast paced work environment with moderate to heavy workloads. This position requires repetitive keyboarding, frequent and/or continuous standing, sitting, walking and reaching and occasional lifting/carrying (files, reports, manuals, books, office supplies, etc.) The workweek may consist of four workdays of 10.5 hours followed by 3 consecutive days off or five workdays of 8.5 hours followed by 2 consecutive days off. Each workday includes two paid 15 minute breaks and a 1/2 hour unpaid meal breaks.
OSSD employees wear uniforms. A prorated uniform allowance of $500 per year is provided in January of each year. Trainees are expected to purchase and begin wearing their uniforms by the start of the 16th week of training.
Trainees are rotated through different units of OSSD and will be assigned to various shifts (Day, Swing and Midnight) and days off. New PDSs should expect to work night shifts, weekends and holidays. A shift differential of $1.50 per hour for Swing Shift and $1.75 per hour for Midnight shift is added to the base salary and compensatory time or pay will be granted for holiday work in accordance with the memorandum of agreement between the City of San Jose and the Municipal Employees Federation.
After training, PDSs bid for assignments, shifts (day, swing or midnight) and days off every six months in order of seniority as a Police Data Specialist. Senior employees typically select preferred shifts and days off and may have the option of a five day work week and/or alternate start times available to them. New employees may work nights, weekends and holidays for several years before they attain the seniority required to bid for more desirable assignments, shifts, days off and/or start times.
You may answer these questions directly in the on-line application system or on a separate document and then cut and paste your answers into the appropriate spaces when prompted.
If you have questions, comments or concerns about the recruitment, selection or hiring process, please contact Courtney Phommachack via email at firstname.lastname@example.org.
Employees in this classification are represented by Municipal Employee's Federation (MEF), AFSCME, Local No. 101.
If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. If you do not receive the confirmation, please email CityJobs@sanjoseca.gov and we will research the status of your application.
City of San Jose - 5 months ago