Police Records Specialist - Trainee
City of Gresham, OR - Gresham, OR

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The City of Gresham is seeking candidates to fill a current vacancy for a Police Records Specialist (PRS) Trainee in the Police Department.


This position is responsible for providing customer service and internal support to law enforcement personnel in a 24-hour operation and incumbents must be available to work rotating shifts, holidays and weekends. Duties include, but are not limited to: monitoring the police radio and responding to police officers' requests for assistance and information by telephone, radio, dispatch system and in person; coordinating call-outs of special response teams; greeting the public and providing them with directions, information and assistance; receiving, screening and directing calls and visitors; data entry in multiple computer systems; typing, copying and distributing reports, records and files and ensuring compliance with various regional, state and federal criminal data reporting requirements.

A Records Specialists Trainee will train to perform all of the essential functions of the job on a rotating basis. After the 12 month probationary period is successfully completed a shift is designated based on seniority in the Police Records Specialist I classification.


Knowledge of:
  • Modern office practices, procedures, and equipment.
  • Ordinances, statutes, laws, General Orders, policies and procedures related to document processing and police records.
  • Protocols and administrative rules for release of information contained in various databases and systems.
  • Business English composition, spelling and punctuation.
  • Basic department procedures, policies, and terminology.
  • Standard computer applications and personal computer operation.

Ability to:
  • Establish effective working relationships with the general public and other City employees.
  • Accurate data entry skills
  • Communicate at an above average level with diverse clients, both orally and in writing.
  • Diffuse difficult situations, deal with angry or hostile clients of varying backgrounds, educational levels and mental statuses.
  • Exercise tact, diplomacy and persuasion with diverse clientele.
  • Explain complex laws and statutes to clients of varying backgrounds and educational levels.
  • Perform multiple duties simultaneously and accurately under strict time lines and stressful conditions.
  • Assess priorities and efficiently prioritize tasks.
  • Operate, extract and input data from/into multiple computer systems with a high level of keyboarding accuracy.
  • Demonstrate high levels of proficiency with Law Enforcement / Criminal Justice computer programs.
  • Communicate effectively with officers on two-way radios.
  • Work evenings, weekends, holidays, overtime and rotating shifts.
  • Physical ability to perform the essential functions of the job including the ability to type on a keyboard while speaking on a phone or radio.
  • Bi-lingual skills are a plus.
Minimum Qualifications:
  • A high school diploma or equivalent is required.
  • Must have three years of progressively responsible general office experience, preferably in a public or military organization.
  • Ability to obtain Law Enforcement Data System (LEDS) certification is required.

    Any combination of education and experience that provides the applicant with the knowledge, skills and abilities to perform the job will be considered.
Selection Process:

To Apply: Click the "Apply" button at the top of this job posting.

Required application materials include a complete online application, responses to the supplemental questions, and an attached cover letter stating your qualifications and interest in this position. Applications without a cover letter will not be considered.

Those candidates invited to an Oral Board interview and whom receive a passing score will be placed on an eligibility list. The eligibility list will be good for one year from the date of first appointment.

A candidate who is extended a contingent job offer must pass an extensive background check before a start date is established.

If you require a modification of this process to accommodate a disability, please make your request in writing when you submit the required materials or by phone to 503-618-2729.

The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran’s preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran’s disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.

If you have questions about this position, please contact HR@GreshamOregon.gov or 503-618-2729.

For assistance with the online application please contact NEOGOV at 1-877-204-4442.

City of Gresham, OR - 17 months ago - save job - block