Hickory , North Carolina, is a three-time All-America City on the Catawba River approximately one hour east of Asheville and one hour north of Charlotte. More than 40,000 residents call Hickory their home and Hickory is the hub of a 350,000 metropolitan area. Hickory has outstanding school systems, seven recreation facilities, two libraries, several golf courses, theaters, art museums, and eighteen gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas. Please check out Hickory at www.hickorync.gov .
This position receives and processes requests for emergency and non-emergency assistance and dispatches emergency medical, law enforcement, fire, animal or other resources. Minimum age of 21. Must have a high school diploma or GED. Must be able to pass a thorough background investigation.
Must be available to work any shift including nights, weekends and holidays.
Receives, screens, processes, and monitors emergency and non-emergency calls from the public; receives and processes calls and messages from other police and public safety agencies; receives visitors, screens requests, and contacts appropriate personnel or agency.
Dispatches appropriate personnel to incident locations.
Maintains communication with parties involved in emergency situations.
Responds to requests from officers in regards to license plate, driver’s license, criminal history and other information.
Responds to requests from the public for various types of information.
Refers calls to appropriate jurisdictions as appropriate.
Operates the national and state criminal information computer systems.
Enters and maintains computer and hard copy records.
Works irregular hours and on various shifts.
Performs other related duties as assigned.
Knowledge and Qualifications:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain DCI/NCIC certification.
Knowledge of modern office procedures, including records maintenance, inventory procedures, and customer service.
Knowledge of the boundaries and geography of the city.
Knowledge of radio codes and Federal Communication Commission (FCC) rules and regulations.
Knowledge of the regulations and procedures of state and national crime information centers.
Knowledge of applicable federal and state statutes, local ordinances, and department policies and procedures.
Skill in the operation of radio/communications equipment.
Skill in computer operation.
Skill in typing.
Skill in dealing with the public.
Skill in maintaining records and writing reports.
PHYSICAL DEMANDS: The work is typically performed while sitting, standing, walking, or stooping. The employee frequently lifts light and heavy objects.
WORK ENVIRONMENT: The work is typically performed in an office.
City of Hickory, NC - 22 months ago