Pool Hostess | Las Vegas
Mandarin Oriental - Las Vegas, NV

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Mandarin Oriental, Las Vegas is a sophisticated luxury hotel and residences prominently located at the entrance of CityCenter, a magnificent urban resort destination at the heart of the Las Vegas Strip. Awarded the esteemed AAA Five Diamond Award rating and the coveted Forbes Five-Star award for our Hotel, Spa and Twist by Pierre Gagnaire, we offer spectacular accommodations, a relaxing Spa, fine-dining and legendary service.

Duties and Supporting Responsibilities:
  • Accept accurate and complete reservations
  • Assist and greet colleagues and guests in a professional manner
  • Point out all pool amenities upon arrival
  • Offer assistance with umbrellas as needed
  • Maintain pool deck cleaniness
  • Use guest names and communicate them to the colleagues to ensure five
    Star/five diamond service
  • Provide guests information of pool
  • Provide guests tour of pool
  • Assist in monitoring all guest needs and communicating them accordingly
  • Assist management team as needed
  • Escort guest to cabanas, cafĂ© and pool lounge chairs
  • Set chairs up with towels and bottled water
  • Follow the posted opening and closing duties
  • Take accurate and complete reservations
  • Provide excellent service at all times
  • Set and maintain the dining room environment and material perfectly clean
  • To have necessary knowledge of menu items to assist guest occasionally
  • Assist guest and colleagues courteously and efficiently
  • Use the guest name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well
  • Coordinate set menus for small groups and distribute copies of the event form accordingly
  • Inform managers on a daily basis of reservations forecast
Required Skills & Experience:
  • 1-2 years previous experience as a host/hostess within a luxury food and
    beverage setting
  • Must have excellent communication skills both written and verbal in the English language
  • Ability to work a flexible schedule which includes am, pm, weekends and
    holidays
  • Must have proper phone etiquette and maintain hotel standards
  • Must have a working knowledge of computers
  • Must have working knowledge and experience using opentable.com
  • Maintain proper grooming standards, appearance and demeanour
  • Ability to handle multiple guest requests
Desirable
  • Multi-lingual
Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

Mandarin Oriental - 16 months ago - save job - block
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