The Team Manager provides key operational leadership to a group of Research Services Coordinators (RSCs) and Associate Research Services Coordinators (ARSCs), while also monitoring the Team’s workload and productivity. The Team Manager reports to the Research Management Services (RMS) Director.
The Team Manager is a new position developed within the new Research Management Services organizational model; the success of this model depends, in great part, on how well the Teams are managed, morale maintained, consistency upheld across Teams in terms of workload and assignment management, as well as in customer service. Fundamental to the model’s success is the quality of the service, which hinges on the expertise of the RSC. In order to achieve service quality, the Team Manager works closely with the Training Manager to identify areas of training that are important or need to be developed, reviewed and reinforced.
The Team Manager also works closely with the RMS Director to report and interpret the performance and metric data. Responsibilities include supervision, workload and assignment management and oversight, and policy and process interpretation and implementation. Decisions made by the Team Manager will impact everyone internal to Research Management Services Unit as well as all of our customers and counterparts throughout the School and UCSF. RSCs’ functionality impacts the ability for faculty to obtain and retain research funding and regulatory compliance; the Team Manager’s daily decisions and recommendations, in turn, impact the same.
• Bachelor’s degree from an accredited college/university and significant relevant experience or an equivalent combination of education and experience.
• Solid knowledge of Research Pre-Award Services Cluster policies and practices, UCSF and government requirements (CAS, A-21, A-110, A-133, etc.).
• Expectation is that incumbent will obtain "full" signature authority for certification levels A, B and C in a timely manner.
• Thorough understanding of the Research Cluster, its history and mission.
• Excellent communication skills (written and verbal) and interpersonal skills.
• Demonstrated leadership ability.
• Critical thinking skills, with proven ability to interpret and communicate policy.
• Strong analytical and problem-solving skills.
• Good customer service skills. Ability to interface with various levels of faculty, staff and departments.
• Ability to prioritize and organize work, complete multiple tasks adhering to deadlines and balancing interruptions.
• Proficient skills in software applications (Microsoft: Word, Excel, PowerPoint and Adobe Acrobat) and UCSF financial systems.
• Skilled in conflict resolution, negotiation and facilitation.
• Demonstrated ability to give corrective and constructive feedback.
• Ability to identify scope/difficulty of tasks/projects, set objectives, goals for self and others and work in a team environment.
Note: Fingerprinting and background check required.
Physical Demands: requires sitting; standing; walking; squatting; bending; waist twisting; kneeling; climbing stairs; climbing ladders; reaching up to shoulder height; reaching above shoulder level; carrying/lifting 20 pounds; pushing/pulling up to 20 pounds; grasping, repetitive movements of upper and lower extremities.