Premier Broadband/Data Services Analyst
Granite Telecommunications - Quincy, MA

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General Summary of Position:

Premier Data Account Analyst is a part of our Premier team supporting the data needs of our Enterprise customers nationwide. As a Premier Data account analyst, you will be the dedicated rep to oversee the project management of nationwide rollouts as well as day to day data account activity. The Premier Data team is in the midst of tremendous growth and works with many different types of customers on various projects and accounts and requires an individual who is self-motivating, organized, resourceful and possesses a thirst for knowledge and growth.

Duties and Responsibilities:
  • Constant and immediate communication via email and phone with customers
  • Coordinate various aspects of account/project management with the corresponding internal departments, including but not limited to, getting timely updates from repair, pushing orders with ordering department and assisting Sales with their requests
  • Provide updates and conduct conference calls as needed with customers
  • Assisting customers with account inquiries including, but not limited to, billing questions, status updates and service recommendations based on their requests
  • Meet project deadlines and store opening dates
  • Maintain Granite’s high level of customer service at all times
  • Adapt to the needs and various experience levels of customers
Required Qualifications:
  • Bachelor’s degree
Preferred Qualifications:
  • 1-2 years of experience in project management, IT or telecom sector
  • Technical knowledge of data/networking
  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Quick thinking
  • Excellent problem solving skills
  • Developed negotiation skills
  • Ability to work independently as well as in a group
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal and communication skills
  • Must have intermediate to advanced knowledge of Microsoft Excel
  • Analytical,self-motivated and willing to learn

Granite Telecommunications - 22 months ago - save job
About this company
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Granite is one of the premier Telecommunications solutions provider for businesses across the United States and Canada. With unparalleled...