Principal Executive/Manager A (Collections Unit 7 Manager)
Revenue-Personal Tax & Compliance - Salem, OR

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The Oregon Dept. of Revenue is currently recruiting for a Principal Executive/Manager A (Collections Unit 7 Manager) to join our Personal Tax & Compliance Division/Collections Section in Salem.

The purpose of this position is to support and carry out the Division's policies and procedures. Supervise, lead, coach and evaluate a professional staff of revenue agents in revenue enforcement actions, and ensure compliance with tax laws, thus assuring statewide equity in taxation. Decisions significantly impact state revenues.
In addition, this position has daily contact in person or by telephone with uncooperative or hostile taxpayers or debtors. There is exposure to people and noise in an office setting. Extensive use of telephone. Work is normally performed sitting at desk for duration of six hours for up to two hours at a time.

This position also serves as a member of the Collections section's Management Team and the Personal Tax and Compliance (PTAC) Division’s Leadership Group. As such, this position is responsible for involvement in managing the issues affecting the Collections' section specifically, and making a contribution to the leadership efforts of the PTAC Division.

This is a full-time, management service position. This recruitment will be used to establish a list of qualified people to fill the current vacancy and may be used to fill future vacancies that occur.

Duties & Responsibilities:


Supervise the unit staff. Schedule work assignments, assign priorities and ensure they are met, balance workload and review completed work of unit personnel to ensure clarity, completeness, accuracy, and conformance with unit, division, and agency policies. Clearly communicate department and division goals and objectives to unit staff. Establishes written expectations for all unit employees and communicates them both orally and in writing.

Timely conduct annual performance appraisals for all employees. Individual performance standards and expectations are monitored and referenced in performance appraisals and discussed throughout the year.

Address performance deficiencies in a timely manner. Uses the standard of progressive discipline.

Takes an active role in creating a harassment-free workplace. Takes personal responsibility for enhancing workplace diversity and achieving the agency's affirmative action goals.

Identify employee development needs for each employee. Facilitate the coordination of training, special projects or assignment and other opportunities to promote continuous improvement in employee knowledge and skills.

Ensures that a review of each employee’s caseload is performed on a regular basis, including a written summary evaluating performance. Conduct routine personnel actions affecting unit personnel, including interviewing, hiring, training, disciplinary actions, merit ratings, and performance appraisals. Interview in a manner consistent with personnel rules, affirmative action goals, and established EEOC guidelines.

Arrange and oversee training of newly hired personnel and conduct update training of unit personnel regarding new policies and procedures brought about by changes in federal and state statutes, regulations, Attorney General opinions, and/or DOR policy and procedures.


Responsible for developing and maintaining a process(s) and/or system(s) that ensure the following technical functions are adequately provided for unit's employees:

Ensure that unit staff properly explain to individuals, employers, agencies, and their representatives what their legal obligations are, rights and consequences regarding RTF notices, billings and assessments.

Approve or deny the issuance of distraint warrants, monetary penalties, garnishments, and bankruptcy claims, and account maintenance adjustments. On more difficult cases, assist unit staff when conferring or corresponding with attorneys, individuals, county clerks, county courts, bankruptcy courts, collection agencies, and government officials concerning delinquencies and assessments. Interpret and explain pertinent federal and state statutes, rules and regulations, Attorney General opinions and instructions, and DOR rules and regulations. Advise staff on proper analysis of financial statements to determine the collection potential of delinquent accounts. Review and approve accounts for referral to private collection agencies. Authorize write-off or cancellation of uncollectible accounts within established limits.

Advise unit staff on the appropriate action to take on complex, unprecedented or other problem cases. Determine if the staff's course of action is legal and proper.

Monitor and identify system problems (especially within ACT, ITA, and CFE) and recommend corrective action. At times, make recommendations for changes in parameters that control the system.

Make recommendations to change or adopt new Oregon Revised Statutes or administrative rules.

Review legal questions and refer to proper authority.


Participates as a member of PTAC Division leadership. Responsible for engaging division employees in initiatives and activities designed to accomplish the objectives of the division and agency.

Participates as a member of the Collections Section Management Team responsible for managing the PIT collection and filing enforcement functions.

Responsible for coordination among and between units within and outside of the section, projects or lead groups responsible for development of new programs, systems or policy.

Qualifications & Desired Attributes:


Four years of experience in lead work, supervision, staff-technical or professional-level work.

This experience must have included participation in the management of a program, section, or unit including one or more of the following areas:

a) development of program rules and policies;
b) development of long- and short-range goals and plans;
c) program evaluation; or
d) budget preparation.

A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management such as Business or Public Administration; or a field related to tax administration may be substituted for up to three (3) years of the required experience.

In the "Work History" section on your application, you must clearly describe your experience in each of the a), b), c), d) areas listed. Failure to provide this information may result in eliminating your application from further consideration.

Desired Attributes
  • Leadership and Motivation
  • Managing People and Business
  • Team Building
  • Communication
  • Innovation and Process Improvement
  • Problem Solving and Judgment

Additional Information:

To apply for this position, follow the “Apply” link above to complete the Oregon Employment Application online. All application materials must be received by the closing date/time posted.

Only complete applications will be considered. Be sure to answer all supplemental questions and attach any required documents. Responses to the “Supplemental Questions” will be reviewed to determine if you meet the minimum qualifications and desired attributes for the position. Qualified applicants whose responses most closely match the desired attributes for the position will be invited to interview. Transcripts must be submitted to receive credit for higher education coursework (official or unofficial at the time of application).

The state of Oregon requires all applications have a valid email address. Communication to applicants from the Dept. of Revenue will be done via email or telephone.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.

To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.

Applicants will also be subject to a criminal history check which may include fingerprinting. Circumstances of any criminal conviction will be reviewed to determine whether an applicant is accepted for employment.

Please be aware that due to the economic downturn and subsequent state budget short-fall, this position may be subject to cost reductions including mandatory unpaid time off. The pay and benefits on all announcements may change without notice.

If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:

Oregon Department of Revenue
Human Resources Rm. 135
Salem, OR 97301
Phone (503) 945-8547
Fax (503) 947-2047

Oregon Dept. of Revenue is an Equal Opportunity and Affirmative Action Employer
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