Principal Executive/Manager C
Human Services-Seniors & People with Disabilities - Oregon City, OR

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DHS13-0450

The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in Oregon City (Molalla Ave.) This position is management service and is not represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

The mission of Clackamas County Aging and People with Disabilities is to create options to maintain the quality of life for seniors and people with disabilities of Clackamas County by providing appropriate social services, health care, financial and protective services in the least restrictive, most cost effective and appropriate environment. The primary purpose of this position is to provide supervision and direction to 9 support staff and 5 eligibility workers as well as the day-to-day operations of the Oregon City APD office.

Primary Duties:
Supervise the day-to-day operation of personnel engaged in program activities in accordance with personnel laws/rules. Perform evaluations of staff compliance to work expectations, including coaching and disciplinary actions.

Complete comprehensive periodic case reviews to ensure compliance with Federal, State, and local policy and priorities. Work with staff to assure corrections and enhanced understanding of policies and procedures. Report results of such reviews and coaching on a quarterly basis using an excel spreadsheet format.

Develop strategies to recruit, retain and promote a diverse staff that represents the population being served in Oregon. Consistently treat customers, stakeholders, partners and coworkers with dignity and respect. Model a positive attitude regarding diversity. Communicate the importance of diversity in staff meetings, and include diversity discussions in communications with staff. Create and maintain a work environment that is respectful and accepting of diversity. Set clear guidelines for expected behaviors and clear methods for reporting inappropriate behaviors. Assure that service delivery is provided in a culturally competent way; assure that printed materials are available in different languages and/or in alternate format; bi-lingual services available and facilities are accessible for all clients. Provide opportunities for staff to participate in diversity training and multi-cultural events.

Work with team to identify training needs and develop resources to meet those needs. Provide direct and timely training and coaching of individuals to increase staff knowledge and application of Federal, State, and local policy. Coordinate and track formal staff training needed and taken to fulfill their duties.

Participate as a member of the Clackamas County APD Management Team and in Quarterly Leadership Meetings. Act on behalf of another Manager in his/her absence, when assigned, by managing staff and monitoring overall implementation of programs.

Review needs of the office team and their ability to manage their workload and provide services. Acquire resources to meet needs. Monitor the achievement of goals set by the team and agency, including actions needed to be taken as a result of AR, PT, and IM transmittals from Central Office.

Receive, address, and track citizen complaints/concerns regarding office and/or agency performance.

Participate in regular training to maintain and expand working knowledge of Medicaid, SNAP, Management principles, and other applicable programs.

Serve as representative of Clackamas County APD to staff and the community. Explain APD systems and programs to local organization and other governmental entities. Expand community awareness of local aging issues, needs, and awareness. Make presentations to the public as requested in the areas of departmental or programmatic responsibility.

Monitor and report on SNAP and Medicaid accuracy, CAPS assessment and redetermination timeliness, caseload distribution and staffing using reports and other tools. Take appropriate steps to assure outcomes are moving to meet outcome expectations.

Maintain effective, cooperative and courteous working relationships with employees, the general public, clients, and providers.

Demonstrate understanding of DHS’ affirmative action objectives in order to create and maintain a work environment that is respectful and accepting of diversity. Set clear guidelines for expected behaviors and clear methods for reporting inappropriate behaviors.

Maintain client confidentiality in accordance with published guidelines.

Develop and maintain a positive, respectful and productive work atmosphere which promotes world class customer service.

Efficiently manage in a constantly changing work situation as well as plan for and resolve complex operational problems.

Develop quality working relationships and engage in effective team participation by assisting and supporting co-workers, supervisors, and other work-related partners. Constructively realize team objectives by identifying and resolving problems.

Welcome constructive feedback and suggestions in an effort to strengthen work performance.

WORKING CONDITIONS

General cubical, office environment. Noise level may be high. You must have a valid driver's license and an acceptable driving record. If not, you must be able to provide an acceptable alternate method of transportation.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.

MINIMUM QUALIFICATIONS

Supervision and Management Experience
Five years of experience in staff supervision, staff-technical, or professional-level work. One year of this experience must have included supervision and management of a program, section, or unit which included one or more of the following areas: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, or d) budget preparation.

(NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience, but will not substitute for the one year of specialized experience.)

OR

Program/Project Leader Experience

Five years of experience in supervision, staff-technical, or professional-level work. One year of this experience must have included program/project leader responsibility involving one or more of the following areas: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation and/or project evaluation, or d) monitoring and controlling or preparing a budget.

(NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience, but will not substitute for the one year of specialized experience.)

In the "Work History" section on your application, you must clearly describe your experience in each of the a), b), c), d) areas listed. Failure to provide this information may result in eliminating your application from further consideration.

DESIRED ATTRIBUTES

Experience reviewing and evaluating ongoing human services related programs.

Experience interpreting complex documents such as policies and procedures and evaluating the impact it has to your work area.

Experience with hiring practices and supervising personnel in accordance with laws/rules.

Experience providing supervision or management of employees including evaluation of staff performance/ compliance with work expectations, including coaching and disciplinary actions.

Ability to expand community awareness of local aging issues, needs, and awareness to local organizations and government entities.

Human or social services related experience that includes planning and achieving results, communication, superior customer service, resource management, teamwork, continuous improvement, leadership, cultural competence and managing people.

Human or social services related experience reviewing and evaluating ongoing program delivery services to clients and ensuring that branch procedures, program policies, and security procedures are current, functional, and applied according to established policies and procedures.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

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State of Oregon - 17 months ago - save job - block
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