Principal Executive/Manager C (Branch Manager)
Human Services-Seniors & People with Disabilities - Saint Helens, OR

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The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in St Helens (N Hwy 30). This position is management service and is not represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:
Assure timely and accurate delivery of Supplemental Nutrition Assistance Program (SNAP), Medicaid, Presumptive Medicaid, Oregon Health Plan (OHP), & State Plan Personal Care benefits to new and existing clients. Assure review for additional programs for which clients may be eligible for.
Apply applicable rules and laws to assure equal access to benefits and services for all.
Receive and address consumer complaints and concerns, addressing each within DHS policy, guidelines and expectations.
Identify community needs and cultivate resource development through development and maintenance of community partnerships.
Assure Long Term Care services are provided in accordance to client determination and within the least cost/least restrictive environment.
Participate in case staffing, assisting staff in making prudent case decisions.
Consistently treat customers, stakeholders, partners, co-workers, and staff with dignity and respect.
Report and discuss findings and issues with District Manager.
Fully execute the SNAP Strategies of Accountability Plan within assigned offices. Monitor and act on information regarding SNAP accuracy to assure attainment of local and state level accuracy goals.
Monitor and direct projects assigned to or initiated by the Quality Improvement Program.
Monitor, direct, and assure compliance to eligibility rules within three offices pertaining to SNAP, Medicaid, Presumptive Medicaid, Oregon Health Plan, and State Plan Personal Care.
Monitor, direct, and assure all Medicaid Long Term Clients have accurate current CA/PS assessments.
Monitor, direct, and assure client liabilities are computed and communicated correctly and are collected.
Monitor, direct, and assure Provider payments are prior authorized, computed correctly and are paid in a timely fashion.
Identify and develop additional tools and techniques to enhance and improve upon program integrity for all programs assigned.
Act as a liaison between central office and field staff for consumer, technical issues, and policy determination.
Report and discuss findings and issues with District Manager. PERSONNEL MANAGEMENT:
Hire, orient, plan, assign, supervise, coach, review, evaluate the work of subordinate managers and staff in three offices, including progressively disciplining as required.
Monitor, assure and provide adequate training including, but not limited to all DHS/APD required training for each position.
Develop, communicate, and maintain current position descriptions for all assigned workers.
Meet with managers and staff on regular basis to provide direction, coaching, and review progress to expectations.
Participate in state level workgroups.
Administer performance evaluations for all assigned workers in a timely fashion.
Review performance evaluations generated by assigned managers and provide feedback/coaching to assure timeliness and comprehensiveness.
Provide regular feedback to subordinates in a constructive, supportive manor, strengths-based manner using the State Employee Feedback Model.
Participate in Administrative Hearings on behalf of the Department when necessary.
Meet regularly with workers and managers to communicate DHS/APD direction, goals, and issues, providing opportunity for feedback, issues and concerns.
Create and maintain a work environment that is respectful and accepting of diversity.
Set clear guidelines for expected behaviors and clear methods for reporting inappropriate behaviors. OFFICE MANAGEMENT:
Manage staff allocations, expenditures, office space and equipment in three field offices to assure even workload distribution and to meet customer service expectations.
Monitor, track and manage labor reporting system, assuring the correct tracking and reporting of absences, leave accrual, and limiting the utilization of overtime.
Monitor and assure DHS approved business practices are employed throughout processes, systems, and offices. This includes the issuance of EBT cards, Revolving Fund Checks, Special Cash Pay accounts, receipting, Bus Tickets, Home Care Worker Provider payments, SPOTS Visa, and Meals on Wheels utilization.
Monitor, track, and manage State Motorpool vehicles to assure adequate utilization and safety.
Monitor, track, and assure proper use of state equipment, such as cell phones, pagers, computers, lap-tops, keys, etc.
Identify and act to mitigate potential risks incurred as part of doing state business.
Develop and update written plans and office procedures to adequate separation of duties.
Develops strategies to recruit, retain, and promote a diverse workgroup to maximize available language skills and cultural awareness thus better serving citizens. Participate as part of Districts 1 and 16 APD Management Team, short and long term planning, and regular local and statewide leadership meetings. Act on behalf of the District Manager in his/her absence. Other duties as assigned. WORKING CONDITIONS Travel within state including use of state vehicle or other acceptable transportation weekly. Daily driving conditions (ice, snow, fog) throughout winter month: November 1 through April 20. Exposure to irritated, sometimes hostile, clients, families, and providers daily. This position may carry an emergency after hours cell phone which interacts with local Law Enforcement Agencies (LEA) and Emergency Medical Services (EMS) situations where clients are at risk outside of regular business hours. This position also conducts various presentations in the community topics of Medicaid, SNAP, Long-Term Care and Oregon Health Plan.

Qualifications & Desired Attributes:
Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


Five years of experience in supervision, staff-technical, or professional-level work related to Human or Social Services .

One year of this experience must have included supervision and management of a program, section, or unit which included one or more of the following areas:
a) development of program rules and policies;
b) development of long-and short-range goals and plans;
c) program evaluation; OR
d) budget preparation.

NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience.


Five years of experience in supervision, staff technical, or professional work related to Human or Social Services .

One year of this experience must have included program/project leader responsibility involving one or more of the following areas:
a) development of program rules and policies;
b) development of long- and short-range goals and plans;
c) program evaluation and/or project evaluation; OR
d) monitoring and controlling or preparing a budget.

NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience.

In the "Work History" section on your application, you must clearly describe your experience in each of the a), b), c), d) areas listed. Failure to provide this information may result in eliminating your application from further consideration.


Experience reviewing and evaluating ongoing human services related programs.

Experience interpreting complex documents such as policies and procedures and evaluating the impact it has to your work area.

Human or social services related experience reviewing and evaluating ongoing program delivery services to clients and ensuring that branch procedures, program policies, and security procedures are current, functional, and applied according to established policies and procedures.

Experience providing supervision or management of employees

Human or social services related experience that includes planning and achieving results, communication, superior customer service, resource management, teamwork, continuous improvement, leadership, cultural competence and managing people.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:
IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.

Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.

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