Principal Executive/Manager C (Disability Services Program Supervisor)
Human Services-Seniors & People with Disabilities - Roseburg, OR

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DHS13-0133

The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in Roseburg (NE Garden Valley Blvd). This position is management service and is not represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

Manages Aging and People with Disabilities (APD) Medicaid long term care operations for the Roseburg Disability Services Office (DSO), providing service screening and intake, case management, care planning, monitoring of provider quality and performance, and coordination of community services for DSO clients living in homes, adult foster homes, assisted living, residential care and nursing facility living situations.
  • Conduct caseload planning, evaluation, monitoring and reporting;
  • Review, approve and monitor program and client expenditures. Advise and respond to District Manager in regard to trends and circumstances related to variances in expenditure levels;
  • Ensure provision of quality customer service to clients and advocate for service enhancements;
  • Ensure compliance with federal and state laws, administrative rules, regulations, policies and action transmittals;
  • Develop, monitor and report progress on program goals and objectives;
  • Identify or develop, implement and monitor “best practices”;
  • Recommend policy and protocol changes to District Manager;
  • Review, analyze and evaluate the service impact and implementation needs of agency proposed and adopted administrative rules and policies;
Manages the provision of APD food stamp and other financial benefits to Medicaid long term care service clients for the Roseburg Disability Services Office
  • Conduct caseload planning, evaluation, monitoring and reporting.
  • Review, approve and monitor program and client expenditures. Advise circumstances related to variances in expenditure levels;
  • Ensure provision of quality customer service to clients and advocate for service enhancements;
  • Ensure compliance with federal and state laws, administrative rules, regulations, policies, and action transmittals;
  • Develop, monitor and report progress on program goals and objectives
  • Identify or develop, implement, and monitor “best practices”;
Recommend policy and protocol changes to District Manager; review, analyze and evaluate the service impact and implementation needs of agency proposed and adopted administrative rules and policies.

Supervise staff:
  • Recruit, interview, hire and promote staff after consultation with the District Manager
  • Assign, monitor, review and adjust work;
  • Provide supervision within State Personnel rules, the SEIU Collective Bargaining contract and DHS/APD policies and procedures;
  • Develop, maintain and support a teamwork environment;
  • Maintain good staff morale and promote job satisfaction of subordinate staff;
  • Provide employee general and technical orientation, training and professional development opportunities;
  • Provide opportunities for staff to participate in diversity training and multi-cultural events;
  • Participate with the District Manager in recruiting, interviewing and recommending staff to fill vacancies as appropriate, observing affirmative action guidelines and diversity values of the Department;
  • Maintain current position descriptions and performance expectations of subordinate staff;
  • Provide regular feedback and complete annual performance evaluations
  • Recommend and carry out necessary corrective or progressive disciplinary action after consultation with District Manager and DHS Personnel Officer;
Creates and maintains a work environment that is respectful and accepting of diversity. Sets clear guidelines for behaviors and clear methods for reporting inappropriate behaviors.

Maintain cooperative and effective working relationships with community medical, financial, legal and social services agencies and organizations.
  • Provide public outreach presentations to community organizations and the general public to promote awareness of APD services;
  • Maintain regular contact and solicit input from community facility providers and hospital staff;
  • Represent the APD field system at community resources fairs and events, and at community planning meetings;
  • Provide information, technical assistance and prepare written responses to outside requests for program information;
Attend leadership and management meetings as assigned

Special projects and other duties as assigned

WORKING CONDITIONS

Primarily general office environment, but will also be expected to conduct field visits to client homes, community based care facilities and to other field offices. Regular travel required between offices on a daily and weekly basis. Some routine overnight travel to DHS/APD training and management meetings in Salem and elsewhere throughout the state. May encounter difficult, irrational or hostile people and people who have hearing and speech difficulties. May require extra work hours during peak workloads to meet external deadlines and for special projects.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.

MINIMUM QUALIFICATIONS

Five years of experience in supervision, staff-technical, or professional-level work related to Human or Social Services .

One year of this experience must have included supervision and management of a program, section, or unit which included one or more of the following areas:
a) development of program rules and policies;
b) development of long-and short-range goals and plans;
c) program evaluation; OR
d) budget preparation.

NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience.

OR

Five years of experience in supervision, staff technical, or professional work related to Human or Social Services .

One year of this experience must have included program/project leader responsibility involving one or more of the following areas:
a) development of program rules and policies;
b) development of long- and short-range goals and plans;
c) program evaluation and/or project evaluation; OR
d) monitoring and controlling or preparing a budget.

NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience.

In the "Work History" section on your application, you must clearly describe your experience in each of the a), b), c), d) areas listed. Failure to provide this information may result in eliminating your application from further consideration.

DESIRED ATTRIBUTES

Experience reviewing and evaluating ongoing human services related programs.

Experience interpreting complex documents such as policies and procedures and evaluating the impact it has to your work area.

Experience with caseload planning, evaluation, monitoring and reporting.

Knowledge related to programs that assist and advocate for elderly and disabled populations.

Experience with community partnerships.

Experience with supervision or management.

Experience with leadership.

Human or social services related experience that includes planning and achieving results, communication, superior customer service, resource management, teamwork, continuous improvement, leadership, cultural competence and managing people.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

PLEASE CONSIDER JOINING US!

The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.

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