Principal Service Delivery
Sabre Holdings - Dallas-Fort Worth, TX

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Sabre is a global technology company that touches nearly every aspect of travel. Our innovative software enables more than a billion people around the world to plan, book and experience their travel at a time and price that is right for them. By delivering the technology behind travel, Sabre is working magic behind the scenes every day to make the world a better place, one journey at a time.
      GENERAL DESCRIPTION: Responsible for the operational delivery of highly complex project aspects of the Contract and other related contracts by the Provider and other vendors. Monitors the delivery from the Provider of applications development against plans. Monitors issues with late and over budget projects. Acts as a point of escalation. Aids Relationship Managers in the initiation of work and resolves BU problems. Oversees the Service Request process and prioritizes where necessary. Ensures Sabre colleagues meet their obligations under the Contract as relates to project initiation and completion tasks. Escalates, reviews and ensures the implementation of plans to solve project delay or other project issues with the Provider and other related third parties. Responsible for reporting on major problems and facilitates the suggested resolution with the Provider and other related third parties. Acts as Sabre's representative, by tower, for the Project Management, Service Request and other Provider-lead processes. Operates and governs the project measurements mechanisms with the suppliers. Ensures that the Provider and other related third parties understand the business drivers for project delivery requirements. Ensures that the Provider and other related third parties identifies, develops, recommends and implements project techniques and methodologies to ensure optimal use of assets and personnel. Ensures that, through the Business Unit Relationship Managers that the implementation of project techniques and methodologies is effectively communicated to the Sabre population. Interprets and communicates Business Unit project and service request requirements, including probable volumes to the Provider.

      EDUCATION: Bachelor's degree or equivalent, Master's degree preferred.

      EXPERIENCE: Minimum 8 years experience of managing a portfolio of projects to delivery; experience in managing project and service environments. Experience of vendor-relationship management. At least 5 years of managing projects in an outsourced environment or managing vendors. Demonstrates excellent technical awareness and understanding of the core technology in use, including bespoke applications in use and core systems management systems and tools. Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications. Understanding of best practice in project delivery and service management, particularly in outsourcing situations. Proven ability to work in collaboration with external service vendors, building and developing effective service vendor relationships.

      THE SABRE HOLDINGS PORTFOLIO OF COMPANIES includes Travelocity, Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions. Headquartered in Southlake, Texas, Sabre Holdings has approximately 10,000 employees in 60 countries. Our people take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, Sabre Holdings provides our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment.

      Sabre - 2 years ago - save job
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      What happens when you combine technology with travel? Sabre! Did you know that Sabre’s cutting-edge technology is used by more...