Private Label Financial Service Advisor - SAT1 - Card Svcs - 10/12
JPMorgan Chase - San Antonio, TX

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120061098

Job Description

About JPMorgan Chase

JPMorgan Chase & Co. (NYSE: JPM)

is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the "Most Admired Companies" by FORTUNE magazine, JPMorgan Chase manages assets of $2.3 trillion and employs more than 260,000 employees in 60 countries.

We're a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We serve millions of consumers in the United States as well as many of the world's most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase.

CARD, MERCHANT SERVICES & AUTO FINANCE

Card, Merchant Services & Auto Finance has nearly 28,000 employees, who serve more than 50 million U.S. customers through three key businesses: Card Services, Paymentech, Auto and Student Lending. Card Services is one of the nation's largest credit card issuers, with more than $130 billion in loans and more than 65 million credit cards in circulation. Millions of customers in the U.S. and Canada used Chase cards to meet $343 billion of their spending needs in 2011. Through its merchant acquiring business, Chase Paymentech, we are a global leader in payment processing and merchant acquiring. Consumers can also obtain loans through more than 16,200 auto dealerships and 2,200 schools and universities nationwide.

Job Description - Private Label Advisor

Chase, a leading provider of diverse financial services worldwide is actively seeking Card Services

Private Label Advisors

to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. If you are ready to provide exceptional customer service for a global financial leader and are motivated to take on tasks and projects that will enhance the customer relationship, then Chase Card Services has a career for you!

Why do I want this job?

Opportunity:
We offer exciting career opportunities while working for one of the worlds' most respected and stable financial companies.

Culture:
On a day to day basis, your time will be spent in a motivating, fast-paced team environment where you will have the opportunity to learn from experienced leaders, receive frequent formal and informal coaching and feedback, have access to self-directed development opportunities, and be a part of a dynamic and fun working environment.

What will I do?

Private Label Advisors at Chase offer support to our partners and co-brand Credit Card customers, such as BP, Amazon.com, Zappos, and Affinity, by partnering with customers during calls to build the relationship, align them to the products they need and ensure business needs are met. They engage and service Chase Card customers during calls by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction and offering services and products that enable our customers to reach their financial goals. This relationship based approach allows us to create lifelong partnerships with our customers by exceeding expectations with every interaction by demonstrating expertise in the resolution provided. This is a role for you if you enjoy interacting with others over the phone, are comfortable building rapport quickly, can use job aids and tools provided to follow prompts and scripting during customer interactions with ease, take initiative to solve problems, are passionate about creating a positive customer experience, and demonstrate business maturity.

What should I expect?

Schedule:
Upon being hired you will select a schedule that is based on the business need. Once you choose your schedule you can expect to remain in your schedule for approximately 12 months.

Training:
You will be required to attend an 6-week paid, self-directed and facilitated training that includes Internet based modules, instructor-led classroom learning, and live calls. 100% attendance is required during training.

Rewards and Benefits:
We offer a competitive compensation package and a robust benefits program that starts the first of the month following your start date.

I'm Qualified if I…

Experience and Education:
Have a stable job history and at least 1 year of customer service experience (face to face or via phone); Have excellent reading comprehension, writing and keyboarding skills; Have a high school diploma or GED.

Qualities:
Am reliable, enjoy creating memorable customer experiences, have a dynamic personality and a positive attitude, take initiative in my work, can adjust quickly to change, am diligent about following processes and protocol, and take responsibility for results.

Skills and Abilities:
Can ensure customer satisfaction while adhering to Chase regulations even when handling challenging issues by offering alternative solutions and enhanced products, can adapt to change, have strong written and verbal communication skills, demonstrate strong work ethic, and exhibits empathy to customers, peers, and leaders.

Computer Skills:
Am proficient with use of the computer; Have knowledge of Windows-based software such as Microsoft Word and can navigate search engines to find information via the Internet and internal resources.

Schedule: Upon being hired you will select a schedule that is based on the business need.

Work schedules are mid-day and evening shifts. One weekend day required.

Hours of Operation: 5:00 AM-1:15 AM

Training:
You will be required to attend paid comprehensive training that includes classroom learning, ongoing coaching and live calls to ensure you are prepared.

Training Hours: Monday-Friday 8am-5pm and Training will be 6 weeks - 100% attendance required

Qualifications

Minimum of one year of customer service, call center, or banking experience

Must have an average of 12 months of job stability

Excellent communication skills, both written and oral

Must be willing to work in an environment that requires 100% phone-based customer interaction

Ability to work in a structured environment and adhere to regulatory and compliance requirements

Strong interpersonal skills; professional, courteous, friendly, and empathetic

Ability to use basic business mathematics calculations

Strong problem-solving skills, analytical skills, and detail-oriented

Ability to positively adjust to a rapidly changing environment

Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

Upon completion of your online application you will be prompted to take and assessment; all candidates MUST complete this assessment to be considered for the position!

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Job

Call Center

Primary Location

US-TX-San Antonio-San Antonio CC #1 / 01740

Organization

Card Services

Schedule

Full-time

Job Type

Standard

Shift

Variable

Employee Status

Regular

Travel

No

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