Pro Services - Technical Engagement Manager
Proofpoint - Sunnyvale, CA

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Proofpoint is seeking a proactive, experienced individual to join the Professional Services team to manage large-scale, highly visible customer engagements, and assist Professional Services Management team in building Professional Services Project Management best practices.

Responsibilities:
  • Engage with new and existing enterprise customers in a project management capacity, working with other Proofpoint Consultants, leading the project to implement Proofpoint solutions
  • Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements
  • Serve as the customer advocate to Proofpoint departments during the engagement process.
  • Manage customer escalations as necessary and assigned, driving issues to resolution
  • Track budget, project milestones, dependencies, and all aspects of the delivery process for customer engagements
  • Provide mentoring and leadership to the Professional Services team as well as the larger sales and support organization
  • Collaborate with Professional Services managers and other departments in building Professional Services Project Management Best Practices
Requirements:
  • BSCS or equivalent
  • 5+ years industry experience in a customer-facing Professional Services role
  • 3+ years industry experience in a Project or Program Management role
  • Strong project and program management skills and high attention to detail
  • Excellent presentation and communication skills
  • Technical background in enterprise applications, software, and services
  • A thorough background of Internet protocols and how they work (HTTP, SMTP, etc.)
  • Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
  • Strong attention to detail while maintaining sight of the big picture
  • Approachable demeanor, the ability to build trust with team members
  • Able to impact at all levels of the organization
  • Ability to think strategically and deliver tactically
  • Resourceful and innovative at tackling complex challenges in a timely matter.
  • Exceptional ability to build relationships and enhance cooperative working relationships
  • Adept at conflict resolution: This job entails working with a variety of people and personalities.

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