Proactive Support Specialist
Agfa-Gevaert Group - Westerly, RI

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Agfa HealthCare Corporation has an exciting opportunity for a Proactive Support Specialist.

The main focus of this role is to be responsible for providing remote technical support and services for our Agfa Customers.

The incumbent is to have a wide degree of creativity and latitude is expected to resolve and assess severity of technical issues. In order to succeed, the incumbent derives a strong motivation from facilitation of long-term improvements of a broad scope. Ability to work outside normal hours.

This position may be based out of the following location(s) and surrounding area:

Westerly, RI


  • Provide telephone and remote access, consultation and technical expertise to Agfa customers, Customer Support Specialists, Sales and Implementation Teams.
  • Manage escalations, complaints to Level 3 and Development, and follows through as point of contact to higher level support teams.
  • Attend AGFA product-training, underlying technologies courses and maintains an expert working knowledge of targeted products and solutions.
  • Utilize Help Desk computer software for call logging and tracking
  • Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
  • work with your direct supervisor to develop and implement a 24 x 7 Managed Services Capability, develop best practices and strategies, and document pertinent work instructions

  • Qualifications:
    • Bachelors Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
    • Minimum of 3 years Oracle database administration experience.
    • Minimum of 1 year Oracle application database experience.
    • Experience in application installation and upgrades, shell scripting, SQL and PL/SQL.
    • Experience in backup and recovery, user management, performance tuning, concurrent processing setting and database auditing.
    • Knowledge of Oracle Data Guard is an asset.
    • Knowledge of Programming Languages VB/ASP, VB.NET, HTML, and/or XML is an asset.
    • Superior multitasking skills.
    • Ability to work in a fast paced environment
    • Demonstrated resourcefulness to see problems and issues through resolution.
    • Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers.
    • Must be eligible to travel.
    • Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
    We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

    If you want to be part of this experience, we'll take you there.

    Learn more about Agfa HealthCare and follow us on Twitter .

    Agfa HealthCare Corporation is an Equal Opportunity Employer.