Process Mgmt/Support
Cook Systems International - Bedminster, NJ

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job locaton: Bedminister, NJ

Project Description:
Will support Managed Security Service Product Management Telecommunication USELL Help Desk.

Job Description:
  • 80% Support Sales and Process Orders – o Directly manage incoming calls from sales, generate price quotes and contracts, place orders via PC Globes, placement and tracking of orders from end to end and until first bill is generated. Work to resolve issues on orders through support teams. o Provide general process help to sales and re-direct calls to the appropriate segment, sales support and technical support teams as required. o Reporting and tracking results accurately and timely for all orders being tracked o Ensure accuracy of orders and reporting results for metrics tracking. Results reporting can include both status of orders, as well as tracking quantity of orders by segment, revenues, and time intervals to completion. - 20% Process Management and Communications – define and manage center processes for existing and new services coming into the center. The processes supported by this center will have clear interfaces to other teams, and require escalation paths with other teams. This center has defined linkages with several other organizations and teams, and ensuring clear process definition is key to its success. Clear communications to sales, center rep's and partner teams about what activities the center will support, and what activities the sales rep and other teams will need to manage. Develop and manage a process that the center will use to report back to sales (via website) on order status.
Skill Experience Need

1)Analytical and Problem solving skillsExpert Required

2)Strong Written Communication and Follow-Up skillsExpert Required

3)Strong Sales & Customer interface skillsExpert Required

4)Ordering process skills, preferably Telecommunication, preferabExpert Required

5)Contract management and process skillsIntermediate Required

6)Billing & Pricing experienceIntermediate Required

7)MS Office skillsIntermediate Required

8)Order tracking skillsIntermediate Desired

9)Process and Metrics documentation skillsExpert Required

10)ExcelExpert Required

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