Processing/Packaging Technician (QA)
Mars - Illinois

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Job Description

Position Title: Process/Packaging Technician (Quality)

Reports To: Site R&D Manager

Purpose of Role:
The Process/Packaging Technician is responsible for managing the finished goods hold process at the plant level and within the business segment to ensure food safety, product traceability, and consumer satisfaction. The Process/Packaging Technician is also responsible for

site packaging implementation and issue resolution


This position reports into the Site R&D Manager and is a critical interface between Supply, Commercial, and R&D. This position will use established Quality Standards and Corporate Principles along with a technical background to accomplish established goals and objectives.

This position requires working closely with Supply, Operations, Logistics and R&D

associates to address and trend non-conformances, process efficiency, package quality and reliability, quality management systems and operational conformance related to packaging.

This position also requires working closely with Packaging Scientists, Packaging Vendors, Product & Process Development, Supply, Supplier Quality

Assurance, Engineering, and Commercial to identify the most cost effective packaging solutions for product quality and safety.

The Quality Assurance Technician will support cost savings, growth initiatives, and assist in the implementation of new technologies and global initiatives, to assure the consideration and transfer of the most current processes, methodologies, and techniques.

Principal Accountabilities

Manage non-conforming product inventory & traceability

Manage co-pack product traceability

Perform VLM and SAP transactions to assure non-conforming product inventory management

Key user of Atlas outbound and inbound system

Key user of Nexus for Non-Conformances

Ensure timely and effective communication with distribution centers regarding finished goods

Effectively maintain documentation and ensures that the documentation is readily retrievable, manages data entry, and Atlas outbound and report generation.

Ensure timely disposition of hold product (sampling, destruction, release, donation)

Drive continuous improvement in Quality systems (Hold Management, ISO, Nexus and packaging)

Develop and deliver training on Hold Management and traceability programs and best practices

Manage ISO documents for Hold Management (define and update documents needed for ISO)

Work with others to improve hold processes and packaging quality through innovation, effective change control, research, and auditing

Conduct annual site trace and retrieval exercises for product and packaging

Conduct internal quality audits

Write, support and manage packaging line trials and packaging improvement activities

Work with suppliers to provide sustainable solutions to defective packaging solutions

Provide leadership in the transfer of new technologies to sister Mars sites

Develop and deliver packaging technical training.

Drive and implement initiatives that support lean philosophy and reduce waste

Key Functional Skills/Knowledge

Hold Management

Strong interpersonal and communication skills (written and oral), with the ability to influence, and motivate.



knowledge of statistical process control


Excellent understanding of outbound product related procedures


Strong knowledge of Atlas outbound and inbound system


Knowledge of VLM system


Ability to work independently as well as within a team setting


Strong knowledge of Food Safety (HACCP), Regulatory, and Good Manufacturing Practices (GMP’S), ISO certifications


Strong computer skills. Demonstrated proficiency of computer software including word processing, spreadsheets, power point, graphics, macros, access, etc.


Proven application of basic hold management and/or quality tools


Ability and aptitude to work in an R&D, Manufacturing and/or Distribution environment.


Ability to work in an R&D, Manufacturing, and/or Distribution environment.


Good interpersonal, teamwork and troubleshooting skills

Packaging Quality Assurance

In depth knowledge of the site’s packaging systems

Strong project management skills with proven ability to manage and prioritize

numerous projects simultaneously

Strong analytical and troubleshooting skills

Strong time management skills

Strong knowledge of packaging equipment and packaging process or mechanical aptitude

Proven application of engineering principles, food

science, statistics and quality tools

Effective communication skills and ability to influence

Strong technical writing and editing skills

Knowledge, understanding of form, fit and function of film and corrugated


Minimum Qualifications

Strong understanding of Good Manufacturing Practices (GMP's), Food Safety, Hazard Analysis Critical Control Point Systems (HACCP), Microbiology, ISO and Regulatory Requirements

Understanding of inbound and outbound logistics

Minimum of 3 years experience in food manufacturing

Understanding of packaging process, and machine operations

The knowledge, skills, and abilities typically acquired through the completion of a

Bachelor or Associates degree in a technical discipline such as engineering, food

science, or packaging science

Successful Completion of background and drug screen

Preferred Qualifications

Preferred experience in corrugated, film processing or foil wrap


Research and Development

Primary Location


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Mars knows chocolate sales are nothing to snicker at. It makes such worldwide favorites as M&M's, Snickers, and the Mars bar. Other...